ビートップスタッフ List of Products and Services

We would like to introduce the quality check outsourcing services of Beatop Staff, Inc. Focusing on companies in the Tokai region, we conduct numerous mystery calls and monitoring evaluations based on our extensive experience and track record. By conducting mystery calls and monitoring evaluations, you can gain insights into third-party evaluations of your company, as well as obtain valuable data for enhancing corporate value. [Features] ■ Gain insights into third-party evaluations ■ Identify individual issues of communicators ■ Discover areas for consideration *For more details, please refer to the PDF document or feel free to contact us.

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At BeTop Staff, we handle the complex and intricate administrative tasks related to campaign management, including inquiries from applicants, registration and management of applicant information, and product shipping. Leveraging our expertise from managing a wide variety of campaign offices, we ensure stable campaign operations without burdening our clients. We provide support from various angles to meet our clients' needs and operate with responsibility. 【Features】 ■ Outsourcing of administrative tasks either fully or partially ■ Significant reduction of our clients' workload ■ Cost savings ■ Resolution of recruitment and personnel management issues ■ Stable campaign operations *For more details, please refer to the PDF document or feel free to contact us.

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Due to having a small number of sales staff, the incorporated association was unable to conduct telemarketing in addition to their regular duties. Therefore, they implemented our sales marketing support to conduct needs surveys, promote service applications, and secure appointments. After the implementation, the sales staff could focus on visiting activities, and it became possible to confirm the timing for budget allocation in new customer development. [Case Study] ■ Frequency of Requests - 1 to 2 times per year ■ Challenges - Due to the small number of sales staff, they were unable to conduct telemarketing in addition to their regular duties. - There was a deadline for service applications, and they wanted to push for applications before the deadline. *For more details, please refer to the PDF document or feel free to contact us.

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The product manufacturer regularly participates in exhibitions but faced challenges with delays in follow-up and difficulties in converting leads into orders afterward. Therefore, they implemented our sales and marketing support, which included follow-up calls and securing appointments after the exhibitions. After the implementation, they were able to achieve thorough follow-up after exhibitions, which they had not done before, and also successfully rolled out and executed VOC (Voice of Customer) initiatives within the client. [Case Study] ■Frequency of Requests ・1 to 2 times per year ■Challenges ・Although they regularly participated in exhibitions, they struggled with delays in follow-up and converting leads into orders. *For more details, please refer to the PDF document or feel free to contact us.

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The information magazine publishing company had been conducting telemarketing with internal sales and administrative staff, but many employees were not good at it, leading to a significant amount of time spent without achieving results. Therefore, they implemented our sales marketing support. After the implementation, the sales staff were able to focus on visiting activities, and they were also able to grasp VOC (Voice of Customer). [Case Study] ■ Frequency of Requests - Typically 3 to 4 times a year, with additional requests during special feature article campaigns and magazine launches. ■ Challenges - Although it was conducted by internal sales and administrative staff, many employees were not skilled at it, resulting in a huge amount of time spent without any outcomes. *For more details, please refer to the PDF document or feel free to contact us.

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At Beatop Staff Co., Ltd., we support your company's sales activities through outbound calls. Not only do we provide information about products and services, but we also engage in conversations with each customer, making careful calls to thoroughly understand their needs. By simply providing us with a list of contacts to call, we handle everything from making calls to managing the list, securing appointments, and sending materials in a consistent manner. 【Features】 ■ We determine the best times to call based on our past performance. ■ We report daily on the content discussed during calls regarding our products and services. ■ The information gathered can be confirmed by your sales staff before visits. ■ We can conduct calls tailored to the sales strategy for new products and services. ■ Appointment rates range from 2% to 10%, increasing customer touchpoints. *For more details, please refer to the PDF document or feel free to contact us.

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At the help desk and customer support center of an entertainment company, employees were overwhelmed with post-processing tasks, unable to focus on core business activities, and faced challenges in staff training and response quality. Therefore, we implemented our call center operations and outsourcing, taking on the internal help desk and user-facing customer center. After the implementation, switching from temporary staff operations to outsourcing allowed for specialized training of staff, leading to skill enhancement. [Case Study] ■Challenges - Faced issues with staff training and response quality - Employees were overwhelmed with post-processing tasks and unable to concentrate on core business activities ■Proposal - Outsourcing of the internal help desk and user-facing customer center - Handling inquiries related to technical and network issues *For more details, please refer to the PDF document or feel free to contact us.

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The customer support center of an information technology equipment manufacturer faced the challenge of not being able to sufficiently gather and analyze customer feedback, which hindered their ability to leverage customer needs in management. To address this, we implemented our call center operations and outsourcing, providing comprehensive services including phone, email, chat, and web support. After implementation, processing efficiency improved by approximately 1.6 times, and we were able to reduce the one-call cost by about 40% over five years. [Case Study] ■Challenges - To reduce costs, it was necessary to standardize operations and visualize business processes. - Due to insufficient gathering and analysis of customer feedback, they could not leverage customer needs in management. ■Proposal - Implement comprehensive outsourcing services including phone, email, chat, and web support. - Address inquiries related to technical and network issues. *For more details, please refer to the PDF document or feel free to contact us.

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We would like to introduce the outsourcing services of Beatop Staff, a member of the Brother Group. By implementing outsourcing, we can promote "increased productivity," "reduction of business management," and "concentration of management resources and workforce on core business." At Beatop Staff, we provide optimal outsourcing solutions for your company's challenges based on our operational track record and know-how.

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The training for the Beatop staff of the Brother Group is not conducted in a lecture style, but rather as practical training that incorporates role-playing. Experienced specialized trainers from the Beatop staff will lead the sessions, progressing the training while listening to the participants' feedback.

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With the know-how and skills cultivated at the Brother Call Center, we handle everything from the establishment to the operation of in-house call centers. We also have our own center (Contact Solution Center) and can accommodate outsourcing as well.

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