Two selectable courses to meet your needs! Kyu-ton Support Plan
The "Q-ton Support Plan" is a service maintenance plan for the natural refrigerant CO₂ heat pump water heater "Q-ton." Customers can choose from two plans based on their needs, such as "wanting to operate energy-efficiently," "wanting to reduce CO₂ emissions," "wanting stable operation," and "wanting to reduce maintenance costs." Maintenance inspections and parts replacements will be conducted according to the operating conditions to ensure stable operation and longevity of the equipment. [Support Plans] [Premium (Contract Period: 13 years)] ○ Since repair costs are covered by the maintenance contract fee, there are no unexpected expenses. ○ Recommended for customers who use the equipment for long hours. [Standard] ○ Maintenance inspection and parts replacement costs are included in this plan. For more details, please contact us or download the catalog.
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basic information
【Maintenance Items】 [Maintenance Inspection] ○ Regular Inspection → Service staff will visit and check the condition of your equipment. ○ Request Inspection → Service staff will be dispatched according to the customer's request. [Parts Replacement] ○ No charge for replacement work → If parts are replaced, the cost of dispatching service staff and the work fee will be free of charge. ○ No charge for parts (Standard Plan is chargeable) → If parts are replaced, the cost of the replacement parts will be free of charge. → However, for water circuit parts (DC water pump, flow control valve, electric valve, pressure reducing valve, check valve, strainer) and gas cooler, support is limited to three times within 13 years. [Others] ○ Suggestions for operational improvements ○ Use of a dedicated call center for Q-ton ○ Priority handling for service support ○ Free response to specification changes ○ Cleaning of heat source unit water heat exchangers (Standard Plan is optional) ○ Cleaning of heat source unit air heat exchangers (Standard Plan is optional) ○ 24-hour monitoring system (both plants are optional) ● For more details, please contact us or download the catalog.
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Company information
Mitsubishi Heavy Industries Thermal Systems, Ltd. primarily focuses on air conditioning and refrigeration equipment (ranging from residential to commercial buildings, offices, and factories) and also manages various devices and peripheral equipment such as horticultural heating, hospital air conditioning (sterilization and clean air), and school air conditioning, along with sales and services of humidifiers and air purifiers as its core business. Additionally, alongside the sale of air conditioning equipment, we are actively engaged in contributing to a "low-carbon society." Centered around Mitsubishi Heavy Industries' solar power generation systems and our newly established Energy Solutions Division, we provide extensive support for energy conservation and CO2 reduction tailored to our customers' needs, including heat insulation, light shielding, and energy-efficient lighting.
