[Ebook] Improving Post-Purchase Experience through Digital Self-Service

The customer's post-purchase experience is more important than ever!

Every element of the purchasing process is important, but it is believed that getting the final interaction point in the buyer's journey right, which occurs after the purchase, is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process.

• Inventory Management System
• Logistics and warehouse management systems

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

Taking the customer team to the next step.

Customers believe that they maintain a relationship with the store or company after making a purchase. They want the company to recognize them just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to gain a comprehensive understanding of customers, their preferences, and trends. It offers opportunities to achieve brand recognition that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us ensure that we are committed to them?" With a cloud-native approach, quick responses, and excellent experiences guaranteed through built-in insights and predictive analytics, we support retailers in engaging customers at any stage of their shopping journey.

• Inventory Management System

Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in trouble, they want to talk to a customer service representative. Service agents need user-friendly tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done properly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functionalities. In terms of service, to create highly loyal customers, it is essential to support the quick and easy resolution of customer issues. With the Manhattan Contact Centre, this becomes possible.

• Inventory Management System

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

• Inventory Management System

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

• Inventory Management System

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

• Inventory Management System

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

• Inventory Management System

Hotron's vehicle detection sensors allow you to search for products that meet your needs from three categories: "Purpose of Use," "Location of Use," and "Product List." The sensors detect the passage of vehicles and notify you with a rotating light, or switch the display of parking availability. They manage vehicle presence, full parking, and exit warnings in parking lots, contributing to safe driving and smooth operational management within the parking area. They are used in various settings, from coin-operated parking to large-scale parking lots.

The "Hotron Non-Contact Switch" allows you to open and close doors without directly touching door knobs or switches, making it hygienic! You can choose from two types: the "Hand Wave Sensor," which only requires you to wave your hand, and the "Foot Switch," which only requires you to place your foot at the entrance. It reduces the risk of virus and bacterial infections in places where hygiene is a concern, such as food factories, restaurants, hospitals, and nursing facilities. 【Features】 ○ Reduces the risk of virus infection by allowing door operation without contact ○ A wide variety of options to choose from based on application and location ○ Ideal for places where hygiene is a priority, such as food factories and medical facilities ○ Prevents unnecessary detection due to the switch mechanism 【Product Lineup】 ■ Hand Wave Sensor Series ○ Exposed waterproof type, front, down, and side-facing types "PF-R5" ○ Exposed type, front-facing type "PF-R1" ○ Embedded type, front-facing type "PF-U2" ○ Exposed type, downward wide type "PF-R4" ■ Foot Switch Series ○ Slim type with wide opening, vertical beam type "PF-01S" ○ Slim type with wide opening, horizontal beam type "PF-03S" ○ Standard type, horizontal beam type "PF-05" ◎ For more details, please download the catalog or contact us.

(Japan Wood Preservation Association) Hachikusan MC A-4244 The update as of January 1, 2026, is now available. <Notice> We are pleased to announce that Hachikusan ME 2 has obtained certification from the Cultural Properties Insect & Fungus Damage Research Institute. The certificate is now available for viewing.

We propose a set of alternative suggestions and a preliminary VMI (Vendor Managed Inventory) setup for those struggling with shortages or EOL (End of Life) materials at the end of the year. - BOM review (evaluation from the perspective of alternative candidates and long-term supply capability) - Multi-source exploration / competitive quotes and lead time reduction proposals - Preliminary VMI setup (initial safety stock levels and replenishment frequency) 【Request Template (can be attached)】 - BOM item count / shortage item count: - Estimated quantity (annual / monthly): - Delivery location (domestic / overseas): - Desired timing / issues (shortage, price, lead time):

A Majesta Fragrance has been introduced to a private residence. The model you chose this time is the compact yet effective "MFmini" (4,400 yen per month). Simply placing it gently at the entrance allows a high-quality scent to waft through the moment the door is opened. It transforms the impression into a "home you want to return to" and "a home you want to visit again." If you are considering scenting your home, please feel free to contact us.