[Ebook] Improving Post-Purchase Experience through Digital Self-Service

The customer's post-purchase experience is more important than ever!

Every element of the purchasing process is important, but it is believed that getting the final interaction point in the buyer's journey right, which occurs after the purchase, is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process.

• Inventory Management System
• Logistics and warehouse management systems

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

Taking the customer team to the next step.

Customers believe that they maintain a relationship with the store or company after making a purchase. They want the company to recognize them just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to gain a comprehensive understanding of customers, their preferences, and trends. It offers opportunities to achieve brand recognition that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us ensure that we are committed to them?" With a cloud-native approach, quick responses, and excellent experiences guaranteed through built-in insights and predictive analytics, we support retailers in engaging customers at any stage of their shopping journey.

• Inventory Management System

Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in trouble, they want to talk to a customer service representative. Service agents need user-friendly tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done properly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functionalities. In terms of service, to create highly loyal customers, it is essential to support the quick and easy resolution of customer issues. With the Manhattan Contact Centre, this becomes possible.

• Inventory Management System

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

• Inventory Management System

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

• Inventory Management System

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

• Inventory Management System

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

• Inventory Management System

An article has been published regarding the case study of the attendance management system "KING OF TIME" implemented at Nichirei Industrial Co., Ltd. ~ In the case of Nichirei Industrial ~ The workload related to attendance management has decreased. With the transition from analog tasks to automated aggregation of working hours and granting of annual leave, we can now focus on our work with peace of mind. Particularly regarding the "punching method," we utilize fingerprint and facial recognition. By using biometric authentication, impersonation is not possible, and I believe the accuracy of attendance has significantly improved. Transparency has been ensured. 【Case Overview】 ■Challenges Before Implementation - Handwritten attendance sheets were used, resulting in input tasks to incorporate data into the payroll system. ■Key Points of Implementation - Systematization has reduced input tasks. Biometric authentication prevents impersonation. *For more details, please refer to the related links or feel free to contact us.

By digitizing contract operations, you can reduce many costs, including stamp duty and mailing expenses. ◆ Four Benefits of Electronic Contracts - Cost reduction for printing, stamp tax, mailing, and original document storage - Improved operational efficiency through system-based sending and stamping - Prevention of tampering with timestamps - Enhanced searchability of documents 【Many Benefits for the Other Party as Well!】 - Both parties can confirm that the document has not been tampered with - No worries about losing the original paper documents - Streamlined operations due to the absence of mailing and binding hassles - Quick contract conclusion through email or system confirmation ◆ Disadvantages of Electronic Contracts - Costs for service implementation and operation - Need for business partners to understand electronic transactions ----------------------------------------------------- 　　Consult with paperlogic for electronic contract services! -----------------------------------------------------

Sales have started at Royal Home Center! 'PERI NS Cypress' is a high-quality film-faced plywood jointly developed by PERI Japan Co., Ltd. and Nisshin Co., Ltd. It uses a special film that is specifically designed for softwood, unlike anything available before. - JAS certification (acquired) - PEFC certification (scheduled for registration) - Rigidity tests conducted by a public third-party organization Additionally, internal tests by the PERI Group have confirmed a reuse count of 20 times. (Please ensure to apply release agent and perform surface scraping and cleaning to extend the reuse count.) ■ Structure: Base board: Domestic Hinoki (5 layers) Film: One side gray resin coating Edge treatment: Water-soluble release agent + gray paint ■ Available at the following stores: - Royal Home Center Chiba North - Royal Home Center Narashino Please feel free to check it out in-store!! *For more details about this product, please do not hesitate to contact us. PERI Japan Co., Ltd.

"Many of you may feel that there is so much to do in preparation for the shareholders' meeting that you can't keep up..." DigiCon's "Showcase" will live stream the shareholders' meeting safely and securely, significantly reducing the operational burden. ◆ A must-see for companies with September fiscal year-end! ◆ Live streaming plan for shareholders' meetings after the financial results [from 250,000 yen] https://www.digi-c.co.jp/campaign_showcase_02.html We provide one-stop support from selecting the necessary equipment to stable streaming on the day. If your company has any of the following concerns, please leave it to DigiCon: "The shareholders' meeting is coming up soon, but nothing has been decided yet..." "What should I prepare first..." "I wonder if there is a streaming company that can take this on in this situation..." ◆ Campaign application period ◆: Until Friday, October 31, 2025 Companies planning shareholders' meetings or IR events after January next year are also welcome to consult with us. Contact email for inquiries: web-info@digi-c.jp

NAGOYA DESIGN WEEK 2025 is a "design cultural festival" aimed at discovering and enjoying good design that is part of everyday life for both adults and children throughout the city of Nagoya. 【Walon Participation Projects】 1. Collaborative project with the Matsumoto Katsu Laboratory (Matsuzakaya Nagoya Store) The Matsumoto Katsu Laboratory at Aichi Shukutoku University has planned and produced a Christmas tree using Walon sheet craft washi series and Walon PET sheets. The Christmas tree and ornaments, created by the students, are adorned with a soft light through washi, providing a delightful interior design that allows visitors to feel the season. Venue: Special venue on the 6th floor of the main building of Matsuzakaya Nagoya Store 2. Living Design Shop Rally (Digital Stamp Rally) This is an event where participants visit shops that offer designs enriching everyday life, such as interior design. - Dates: October 23, 2025 (Thursday) to November 29, 2025 (Saturday) (The stamp rally will continue beyond the design week event period) - Venue: Various stores of participating companies - How to participate in the stamp rally: https://nagoyadesignweek.com/shop/ (Starts from October 23)