[Ebook] Improving Post-Purchase Experience through Digital Self-Service

The customer's post-purchase experience is more important than ever!

Every element of the purchasing process is important, but it is believed that getting the final interaction point in the buyer's journey right, which occurs after the purchase, is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process.

• Inventory Management System
• Logistics and warehouse management systems

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

Taking the customer team to the next step.

Customers believe that they maintain a relationship with the store or company after making a purchase. They want the company to recognize them just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to gain a comprehensive understanding of customers, their preferences, and trends. It offers opportunities to achieve brand recognition that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us ensure that we are committed to them?" With a cloud-native approach, quick responses, and excellent experiences guaranteed through built-in insights and predictive analytics, we support retailers in engaging customers at any stage of their shopping journey.

• Inventory Management System

Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in trouble, they want to talk to a customer service representative. Service agents need user-friendly tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done properly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functionalities. In terms of service, to create highly loyal customers, it is essential to support the quick and easy resolution of customer issues. With the Manhattan Contact Centre, this becomes possible.

• Inventory Management System

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

• Inventory Management System

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

• Inventory Management System

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

• Inventory Management System

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

• Inventory Management System

■ FaceMe Security "Visitor Access Management" Key Features and Characteristics < Set Access Periods for Each Visitor > - Individual settings for the dates and times visitors can enter - Optimal access periods can be set according to the visitor's situation, whether for short visits or long stays. < Two Types of Authentication Methods to Accommodate Various Scenarios > ▶ Authentication via IP Camera - Enables authentication from a distance, achieving facial recognition without the need to disembark. ▶ Authentication via Facial Recognition Device (e.g., tablet) - Ideal for entry scenarios such as reception or security posts. Can be flexibly utilized depending on the installation location and operation. - Allows for on-the-spot registration of facial information using the device, enabling smooth responses to sudden visits or unexpected guests. < Real-Time Notifications Supporting Security and Reception Operations > - Real-time notifications of visitor and employee classifications, authorization expiration, and authentication status. - Prevents delays and oversights in verification, balancing the reduction of security staff workload with enhanced security. These features resolve issues arising from visual checks, logbooks, and IC card operations, simultaneously achieving enhanced security and improved efficiency in reception and security operations.

Do you have any concerns or requests regarding wired bed exit sensors? × Tangling or tripping over wired cables × Cable disconnection or damage × Worrying about forgetting to turn the switch back on after temporarily stopping the sensor. × Wanting to be notified of bed exits even from a location far from the nurse call outlet. Such concerns can be resolved simply by connecting our wireless nurse call linked set to the sensor! Our wireless nurse call linked set allows you to connect bed exit sensors like "Ugo-kun," "Foldable Thin Matta-kun," "Ayumi-chan," and "Just Place Pole-kun" to transmitters and receivers, reducing wiring around the bed area, alleviating concerns about tripping or falling due to cables, and contributing to a tidier work environment. Furthermore, it enables the use of bed exit sensors even from locations far from the nurse call outlet, allowing for more flexible equipment placement.

A system for driver terminals has been realized through API integration, promoting the optimization of the delivery process and improvement of services to customers. Seino Information Service Co., Ltd. and Briskola Co., Ltd. announce that they have adopted Briskola's full lifecycle API management product "BAMs Series" for the construction of a system utilizing APIs and the management of API connections with various business applications for driver terminals, aimed at improving delivery efficiency and achieving digitalization of logistics for Seino Transportation Co., Ltd. and transportation groups nationwide. By implementing Briskola's "BAMs Series" for API management in the delivery management system constructed through API integration, we will focus on responding to the expected increase in the number of API calls due to the anticipated increase in terminal numbers, as well as ensuring stable system operation and preventive detection. This will lead to improved operational efficiency for drivers and the provision of high-quality services to customers sending and receiving packages.

In this case study, we have received cooperation from Obayashi Corporation and Sankyu Inc., leaders at the forefront of the construction and logistics industries, to introduce their specific initiatives regarding "early detection of heatstroke risk" and "ensuring worker safety." Additionally, we have published an interview article with Obayashi Corporation, who contributed to the development of "GenVital LTE," as a "development story." As heatstroke risk has become a social issue, we encourage everyone in companies working on improving on-site productivity and safety measures for workers to read this for insights. GRIFFY will continue to contribute to creating safer and more comfortable working environments through DX solutions, including "GenVital LTE." ◾️ Obayashi Corporation (case study) ◾️ Sankyu Inc. (case study) ◾️ Obayashi Corporation (development story) *Please check the link for more details on the article.

We conducted an RTK accuracy verification of the GNSS reference station (Hi-Target Vnet6plus receiver + choke ring antenna) installed at our company building. Generally, with a single-frequency GNSS, once the baseline length exceeds 10 km, it becomes impossible to consider the path through the ionosphere as the same, and the difference in ionospheric delay becomes a significant source of error. By using dual-frequency GNSS, it is possible to correct the delay based on the differences in delay caused by the frequency of the radio waves; however, it is still said to be effective only up to about 10 km. Why is that? We have published the verification results on our blog.