[Must-See for Marketing Professionals] What is the Difference Between "Customer Perspective" and "Customer-Centric"? An Explanation of Common Pitfalls.
Have you ever been told at work to "think from the customer's perspective"?
In fact, there is a significant pitfall in thinking about "customer perspective" by imagining "what if I were the customer..." in your mind. When you think based on imagination without having experienced it yourself, you unknowingly incorporate "your own preferences" and "the production side's convenience," ultimately resulting in "just your own perspective."
This is where the concept of "customer starting point" becomes important.
Customer perspective: Imagining and thinking about the customer's feelings in your own mind (subjective)
Customer starting point: Starting from the "facts" of the real problems and behaviors that customers face (objective)
When creating brochures or advertisements, what is important is not baseless fantasies, but starting from the real problems and voices (facts) that the customers in front of you are experiencing.
At Oibe Design Office, we do not simply create beautiful printed materials; instead, we engage in a collaborative design process centered around this "customer starting point," organizing the thoughts and strengths that companies want to convey.
*If you are struggling with how to communicate your company's strengths or create promotional tools, please feel free to consult with us.

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