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  1. Home
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  3. Centric PXM by Centric Software
  4. Contentserv announces the results of the "Awareness Survey on After-Sales Service Business in BtoB Manufacturing" - Many companies recognize "maximizing LTV" as an important management issue, and respond that "sales of parts and other BtoB commerce" and "providing always up-to-date information" are important measures.
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  • Apr 10, 2024
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Apr 10, 2024

Contentserv announces the results of the "Awareness Survey on After-Sales Service Business in BtoB Manufacturing" - Many companies recognize "maximizing LTV" as an important management issue, and respond that "sales of parts and other BtoB commerce" and "providing always up-to-date information" are important measures.

Centric PXM by Centric Software Centric PXM by Centric Software
As the business model shifts from a sell-out type to a subscription type, the importance of after-sales service and field service is increasing even more. Contentserv, a cloud service provider for PIM, conducted a survey to clarify the measures that should be taken to maximize LTV. The results revealed that many executives and managers in B2B manufacturing recognize "maximizing LTV" as an important management issue. On the other hand, the processes and systems for the "post-sale" phase continue to rely on traditional frameworks, and many companies face challenges related to product knowledge, expertise, and information sharing. To address the issues faced by after-sales service, an increasing number of companies are planning to revamp their field service systems and support portals. However, this has also highlighted the problems of scattered product information and parts information that have not been organized alongside these efforts. ■ The survey report can be found here: https://www.contentserv.com/ja/reports-and-surveys/state-of-after-sales-service-in-b2b-manufacturing
Survey on Awareness of After-Sales Service Business in BtoB Manufacturing Industry
Survey on Awareness of After-Sales Service Business in BtoB Manufacturing Industry
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Contentserv Announces Results of the Awareness Survey on After-Sales Service Business in B2B Manufacturing - Many Companies Recognize "Maximizing LTV" as an Important Management Issue, Responding that "Sales of Parts and Other B2B Commerce" and "Providing Continuously Updated Information" are Important Measures
Contentserv, a cloud service provider for Product Information Management (PIM), conducted an "Awareness Survey on After-Sales Service Business in B2B Manufacturing" targeting 109 executives and officers in the B2B manufacturing industry. The survey revealed that many executives and officers in B2B manufacturing recognize "maximizing LTV" as an important management issue.

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CCS3 product photo

The new product "Vehicle Count Sensor CCS3" enables efficient occupancy management of large parking lots.

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Hotron Inc. has launched its new product, the "Vehicle Count Sensor CCS3"! This product is a ceiling-mounted sensor that combines infrared and radar technology. It reliably detects vehicles in both directions with a single unit, accommodating traffic during congestion and vehicle passing, thus achieving efficient occupancy management in large parking lots. Additionally, it can be utilized for exit warning purposes in addition to vehicle counting, contributing to the safe and smooth operation of parking facilities. 'Features' - Improved detection performance against changes in road surface during rainy weather by using both infrared and radar. - Equipped with IP67 waterproof and dustproof performance, making it effective even in salt damage areas. - Various settings can be configured from a dedicated app (for Android devices), with current settings easily visible at a glance. - The base dimensions are the same as the previous model "CCS2," allowing for smooth replacement of existing equipment. *For more details, please refer to the product information, catalog download, or contact us.*

Oct 30, 2026

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What is a Food Safety Management System (FSMS)?

What is a Food Safety Management System (FSMS)? An explanation of its purpose, benefits, and differences in standards.

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For food-related businesses, ensuring food safety is an important initiative for enhancing corporate reliability and reducing risks. We provide a clear explanation of the overview of the Food Safety Management System (FSMS), its purpose, expected benefits, and the differences between representative standards such as ISO 22000 and FSSC 22000 in our website's column. If you are considering establishing a food safety framework or obtaining certification, please take a look at the related links.

Oct 30, 2026

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Notice of Participation in SEMICON JAPAN 2026

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We are pleased to announce that we will be exhibiting at "SEMICON JAPAN 2026," which will be held at Tokyo Big Sight from December 9 (Wednesday) to December 11 (Friday). At this exhibition, we will showcase our temperature control devices for semiconductor manufacturing processes, primarily featuring chillers, air conditioning units, and valve products. ▶ Dates: December 9, 2026 (Wednesday) 10:00-17:00 December 10, 2026 (Thursday) 10:00-17:00 December 11, 2026 (Friday) 10:00-17:00 ▶ Venue: Tokyo Big Sight, East Hall 1 (Booth #E1725) We sincerely look forward to your visit.

Oct 30, 2026

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[Publication Announcement] 530 Saiwood Exterior Catalog

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We are pleased to announce the release of the latest version of our exterior catalog featuring our artificial wood product "Ayagi." This catalog includes products such as wood decks, fences, balcony railings, and screen louvers. The digital catalog can be viewed through the related link below. Additionally, for customers who wish to receive a printed copy, requests can be made through the materials request page. We hope you find it useful in selecting your products.

Oct 30, 2026

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Announcement of Participation in the 96th Tsukuba Research Seed/Venture Technology Presentation (12/11) - AI for Face Impersonation Detection and Blink Detection

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Swallow Incubate Co., Ltd. will participate in the "96th Tsukuba Research Seed/Venture Technology Presentation" (Theme: Cutting-edge Measurement Technology - Seeing) hosted by the Tsukuba Research Support Center and Tsukuba University on December 11, 2026 (Friday). Our representative director, Toshikazu Ohno, will present on the topic "Protecting and Measuring with the Eyes - AI for Face Impersonation Detection and Blink Detection," introducing two technologies that read the state of the face and eyes from camera footage, as well as how to incorporate them into products and services. ■ Event Overview - Date and Time: December 11, 2026 (Friday) 14:00 - 16:00 - Venue: Tsukuba Research Support Center Training Room A / Online (Zoom Webinar) - Participation Fee: Free - Organized by: Tsukuba Research Support Center / Tsukuba University There will be time for business card exchanges at the on-site venue, and online participants can also apply for individual meetings at a later date. Please refer to the news release in the related links for application details.

Oct 30, 2026

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