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We would like to introduce a case study of implementing 'UKABU' at communication equipment manufacturer Company A. Before the implementation, the same explanation from the product brochure was given to all customers who entered negotiations. As a result, many potential deals ended up being lost with customers saying they would consider it. After adopting our product, we were able to provide solutions using necessary functions and products tailored to the customer's industry and challenges, leading to an increase in requests for estimates and orders during negotiations. Additionally, we have a track record of implementation in software companies. 【Case Overview】 ■Challenges - The same explanation from the brochure was given to all customers in negotiations. - Many potential deals were lost with customers saying they would consider it. - In sales meetings, there were many instructions to increase activity levels without reviewing the content of negotiations. ■Effects - We were able to provide solutions using necessary functions and products tailored to the customer's industry and challenges. - In sales meetings, sharing of negotiation strategies became more active. *For more details, please refer to the PDF document or feel free to contact us.
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"UKABU" is an AI-powered real-time conversation support platform that helps enterprises standardize and optimize customer interactions across contact centers, sales, and customer support teams. Unlike tools that analyze conversations after the fact, UKABU supports operators in real time — surfacing the right guidance, information, and next actions during the conversation itself, eliminating hesitation on the floor. UKABU offers two operational structures on a single platform: 【Features】 ■ UKABU Flow: Design conversation flows in advance to standardize response quality across the organization. Ideal for compliance-sensitive interactions and essential scripting. ■ UKABU Auto: AI automatically surfaces relevant information from knowledge bases and manuals in real time. Easy to get started — just upload your files. ■ UKABU Sheet: Real-time reference for product and store master data. Designed for technical support and store contact centers. ■ Security: ISO/IEC 27001 certified, two-factor authentication, IP address restriction supported. Flow and Auto can be used separately or combined, depending on your operational needs. Adopted by 15 major enterprises across finance, telecommunications, staffing, manufacturing, and retail. *For more details, please refer to the PDF document or feel free to contact us.
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