トータルサポート List of Products and Services

We would like to introduce a case where our "SAWWAVE" was implemented at a logistics center. The logistics work robot was designed to operate on a Wi-Fi network, and attempts were made to run it using existing Wi-Fi APs (4 units), but this was unsuccessful. However, after switching to "SAWWAVE," we succeeded in operating 30 robots with just one unit. [Case Overview] ■ Designed the logistics work robot to operate on a Wi-Fi network ■ Attempted to run it using existing Wi-Fi APs (4 units) but failed ■ Successfully operated 30 robots with one unit after switching to "SAWWAVE" *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

At Urakuzatsu, we would like to introduce a case where our multifunctional hub solution "PORTAL" for hotels has been implemented. In this facility, we have made it easy to reserve the four private baths using the facility reservation function. Additionally, we have installed a stereo camera near the entrance of the large public bath to count the number of people entering and exiting, displaying the congestion level in five stages. 【Guest Usage Scene】 ■ Scan the room-specific QR code to access guest content - Congestion display for the large public bath - Reservation for private baths - Display of facility information and accommodation terms *For more details, please download the PDF or feel free to contact us.

• WEB customer service system

We would like to introduce a case where our multifunctional hub solution "PORTAL" was implemented at the Richmond Hotel Premier Tokyo Skole. At this hotel, in order to provide a seamless customer experience, they have started operating a system that allows guests to order rental items from their smartphones using "PORTAL." This has reduced the burden of phone responses at the front desk and coordination tasks with room attendants, particularly demonstrating effectiveness during busy hours. 【Usage Method】 ■ Scan the dedicated QR code in the guest room to access guest content ■ Select the necessary items from a list ■ Enter the quantity and add to the cart to place an order ■ Deliver the requested items to the room *For more details, please download the PDF or feel free to contact us.

• WEB customer service system

We would like to introduce a case where our "SAWWAVE" was implemented at Ikaho Green Farm. The facility needs to efficiently cover a vast area equivalent to nine Tokyo Domes, providing Free Wi-Fi to visitors in a hybrid indoor and outdoor setup. In areas outside the coverage range, efforts have been made to ensure a seamless roaming experience between indoor access points installed in each building, particularly in locations where many visitors gather, to minimize interruptions in Wi-Fi communication and provide a comfortable Free Wi-Fi experience. [Case Overview] - Established a robust Wi-Fi environment that can also be used for real-time sharing of shows - Provided Free Wi-Fi to visitors in a hybrid indoor and outdoor setup - In areas outside the coverage range, ensured seamless roaming between indoor access points installed in each building to prevent interruptions in Wi-Fi communication *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

We would like to introduce a case where our "SAWWAVE" was implemented at the Sankeien Garden Preservation Association. The garden provides free Wi-Fi to ensure that visitors can enjoy their time comfortably. Four Sawwave units cover the expansive area of 175,000 square meters. The terrain within the garden is varied, and in some areas, the Wi-Fi signal is weakened due to being obstructed by cliffs. However, it generally provides good coverage across a wide area of the garden. [Case Overview] - Various innovations in considering installation locations - Access points installed in visitor facilities such as the reception and tea house - There are areas where mobile phone signals do not reach, making it valuable for use - There is a demand for Free Wi-Fi from inbound visitors - Generally provides good coverage across a wide area of the garden *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

We would like to introduce a case where our "SAWWAVE" was implemented during a golf broadcast. Many golf courses are located in natural settings, where there are numerous areas without mobile phone signal coverage. To conduct golf broadcasts in such environments, we have made it possible to use LiveU and other broadcasting equipment by combining STARLINK and SAWWAVE. By bonding with mobile lines, we can also expect improved stability through wideband connections. 【Case Overview】 ■ A new communication method supporting golf broadcasts ■ Ensuring high-quality communication lines with the combination of SAWWAVE and STARLINK ■ Bonding with mobile lines is also possible *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

We would like to introduce a case where our "SAWWAVE" was implemented at the Meihama Driving School in Fukuoka Prefecture. At this school, the digitization of training records has allowed instructors to improve efficiency using mobile tablet devices, and a stress-free communication environment was required. After implementation, an environment was established where communication is not interrupted by blind spots or bad weather, and connectivity is maintained regardless of location. [Effects After Implementation] - Communication is completely uninterrupted even in blind spots or bad weather, allowing for immediate input on-site. - The chaos and wasted time before and after training sessions have been eliminated, providing a sense of ease. - Instructors have been freed from communication stress and can concentrate on teaching, which has received positive feedback. *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

We would like to introduce the use cases of our long-distance wireless LAN "SAWWAVE" in leisure and entertainment. Even in cases where Wi-Fi provision is needed for a large number of visitors, such as in soccer stadiums, a single access point can support up to 1,000 connections. This allows for a relatively small number of units to cover a large crowd, and with proper placement, it can evenly cover the seating area. It demonstrates high effectiveness in places that require coverage over wide areas, such as theme parks and tourist farms. 【Product Features】 ■ Covers a wide area of up to 500m with a single access point ■ Supports transmission distances of up to 35km in a two-point model ■ Can connect up to 1024 devices ■ Suitable for both outdoor and indoor use ■ Easy installation and construction, allowing for low-cost setup *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

We would like to introduce the use cases of our long-distance wireless LAN "SAWWAVE" in factories. In the factory buildings, we can differentiate between indoor use and outdoor use for work in the yard, enabling a Wi-Fi environment that allows for high-speed communication anywhere. This improves the stability of web conferences and workflow management systems, allowing various inspection tasks to be carried out without stress, leading to increased efficiency in operations and high-precision product inspections. 【Product Features】 ■ Covers a wide area of up to 500m with a single access point ■ Supports transmission distances of up to 35km in a two-site model ■ Can connect up to 1024 devices ■ Compatible with both outdoor and indoor use ■ Easy installation and construction, allowing for low-cost setup *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

We would like to introduce the use case of our long-distance wireless LAN "SAWWAVE" at construction sites. In large sites, as shown in the image, it is easy to provide Wi-Fi from outside the building to the office on-site. This leads to improved efficiency in construction management tasks. It also reduces the costs, workload, and preparation time associated with the installation of traditional wired LAN. 【Product Features】 ■ Covers a wide area of up to 500m with a single access point ■ Supports transmission distances of up to 35km in a two-site model ■ Can connect up to 1024 devices ■ Suitable for both outdoor and indoor use ■ Easy installation and construction, enabling low-cost setup *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

We would like to introduce the use cases of our long-distance wireless LAN "SAWWAVE" in public and municipal settings. Leveraging its characteristic of delivering signals over long distances, it can be effectively utilized in various scenarios, including tourist facilities that attract many inbound visitors, disaster evacuation shelters, and remote islands where laying optical cables is difficult, from normal times to emergencies. Please feel free to consult us when needed. 【Product Features】 ■ Covers a wide area of up to 500m with a single access point ■ Supports transmission distances of up to 35km between two locations ■ Can connect up to 1024 devices ■ Suitable for both outdoor and indoor use ■ Easy installation and construction at low cost *For more details, please download the PDF or feel free to contact us.

• Wi-Fi router

"Sawwave" is a long-range wireless LAN characterized by "long distance" and "reflection." It enables long-distance transmission for disaster prevention monitoring cameras, communication between dams and their bases, networks between remote islands, distant offices and warehouses, mountainous areas, and smart agriculture, allowing for the establishment of low-cost networks in various scenarios. It is offered in outdoor and indoor types, with the outdoor type being directly installable outdoors due to its dust and water resistance performance of IP67 (IEC standard). 【Features】 ■ Covers long distances and wide areas with a single unit ■ Compatible with both outdoor and indoor environments ■ Easy installation and low-cost Wi-Fi environment setup possible *For more details, please download the PDF or feel free to contact us.

• Radios, walkie-talkies, and intercoms

"PORTAL" can implement room order systems and facility reservation systems. In the "room order system," there is no need for menu or brochure printing or dedicated order terminals, leading to a paperless environment and cost reduction. The "facility reservation system" allows for efficient operation and digital transformation of various hotel facility reservations. This increases the reservation rate from customers and helps prevent missed opportunities. Additionally, customization is possible, so please feel free to consult with us. 【Features of the Room Order System】 ■ Easy implementation and resolution of labor shortages ■ No app installation required ■ Paperless and cost reduction ■ Non-contact support *For more details, please refer to the PDF materials or feel free to contact us.

• Reservation Management System

This document introduces the multifunctional hub solution "PORTAL" for hotels and guest room services. Focusing on the features of "PORTAL," it includes guest room solutions, internet/device maintenance for hotels, and LAN construction and maintenance services for hotels. It also contains images of the system screens, making it a useful reference when considering implementation. We encourage you to read it. [Contents (partial)] ■ The future of front desk operations is changing - DX transformation ■ Starting with what can be done ■ "PORTAL" service menu ■ "PORTAL" 1. Internal call function ■ "PORTAL" 2. Chat function *For more details, please refer to the PDF document or feel free to contact us.

• Other Software
• Headquarters/Store System
• Reservation Management System

We provide a "visualization system for internet connection services" that allows you to intuitively grasp "service quality" in real-time. The measurement server installed in the hotel conducts regular measurements and can graph the internet communication speed within the hotel. Additionally, it is possible to monitor the status of devices within the location and to acquire, store, and visualize communication usage history. It also helps with changes to providers or lines. 【Features】 ■ Real-time visualization ■ Alert function ■ Usage history management ■ Faster maintenance decision-making ■ Easy installation of measurement servers *For more details, please refer to the PDF document or feel free to contact us.

• Security cameras and surveillance systems
• Other Software

We would like to introduce our "In-House Phone Solutions for Hotels." We offer plans for situations such as using dedicated smartphones as in-room devices or utilizing an internal phone system. Since the usage rate of internal phones by guests is declining, we provide cost-effective and suitable proposals. Please feel free to contact us if you have any requests. 【Plans】 ■ Use of smartphones (guest smartphones, in-room dedicated smartphones) ■ Use of IP phones (wired LAN/WiFi) ■ Use of existing phones (analog phones) *For more details, please refer to the PDF document or feel free to contact us.

• Mobile phones and smartphones
• others

In our service 'PORTAL', we can operate a system that visualizes the congestion status of facilities within the building in real-time with a 3 to 5 level display. By adding just a little to hotel services, the operation is simple. Additionally, we can introduce a room cleaning management system that makes it easy to record communication between the front desk and cleaning staff, as well as lost items. 【Features of the Congestion Visualization System】 ■ Access the PORTAL management system from a PC ■ Register information such as facility name, operating hours, and number of users ■ Scan a QR code to display congestion in 3 to 5 levels *For more details, please refer to the PDF document or feel free to contact us.

• Other Software
• Headquarters/Store System

We would like to introduce our product, "PORTAL." It offers features such as call functionality, chat functionality, in-house guidance, terms & conditions, and information on nearby tourist attractions. It also supports multiple languages, providing solutions for the information needed during your stay. With the call functionality, guests can make one-way calls from their smartphones to the smartphone installed at the front desk. Additionally, new information can be easily updated from the management system, improving staff efficiency. It supports 134 languages, making it useful for interactions with guests from abroad. 【Features】 ■ Call functionality ■ Chat functionality ■ In-house guidance, terms & conditions & nearby tourist information ■ Real-time announcements ■ Surveys *For more details, please refer to the PDF document or feel free to contact us.

• Other Software

Total Support Co., Ltd. is committed to providing technologies, services, and products related to network infrastructure to solve our customers' business challenges. We appropriately catch up with changing technologies and societal structures, and as a provider of suitable technologies and services, we offer scalable solutions to companies of various sizes. To support our customers' challenges, we will always take on challenges ourselves. 【Business Contents】 ■ Services for Hotels ■ ICT Support Services ■ Network Design and Construction Support ■ Sales and Wholesale of Communication and IoT Devices *For more details, please refer to the PDF document or feel free to contact us.

• Other Software
• Reservation Management System

We offer the entertainment device 'AppleTV for HOTEL,' which connects to your television and allows you to enjoy news from around the world, as well as various streaming services for movies, music, and games via the internet. The service can be started from the day it is installed. It is a service that can be enjoyed by families and foreign visitors to Japan. Please feel free to contact us if you have any requests. 【What we can offer】 ■ A rich selection of movies and drama content ■ Custom hotel apps ■ Gaming and the ability to play your favorite music ■ Mirroring with "AirPlay" *For more details, please download the PDF or contact us.

• Audio and video equipment
• Other commercial buildings and service facilities
• Other Software

"PORTAL" is a room order system for hotels, inns, and restaurants that allows customers to place orders from their smartphones by scanning a QR code. There is no need to install an app or register as a member; you can simply scan the QR code to place an order. Hotels can easily create menus on a PC, and by registering photos, product descriptions, and prices, the menu is immediately updated. Additionally, various features such as call functions, notifications of congestion, and information on nearby attractions are available. 【Features】 ■ Easy implementation and resolution of labor shortages ■ No app installation required ■ Paperless and cost reduction ■ Non-contact service *For more details, please download the PDF or contact us.

• Headquarters/Store System
• Chatbots
• Other Software