EPARKグルメ List of Products and Services

The Chiba City Ward Office has introduced the 'EPARK Queue Management System' at the resident information and insurance pension reception counters. From the perspective of visitors, we selected highly visible display devices, considering how easily noticeable it is when their number is called after they have taken a ticket and are waiting at the counter. By installing the monitor directly above the ticket machine, we believe the display has become very easy to understand for everyone. Additionally, we have installed display devices for staff as well, allowing employees other than those at the reception counter to quickly grasp how many people are waiting at a glance, creating an environment where support can be provided immediately during busy times. By utilizing the department management function (a feature patented by EPARK) to manage queues by flow, we can now check the waiting status for each counter at a glance, significantly improving the operational efficiency for staff. [Installed Equipment] ■ Queue Management & Reservation System 'EPARK' *For more details, please refer to the related links or feel free to contact us.

• Reservation Management System

This is an introduction to the case of implementing the 'EPARK Waiting List System' in relation to My Number Card initiatives in Goka Town, Ibaraki Prefecture. In the traditional reception process, we managed the application for creating a My Number Card, the collection of the card, and the reservation for My Number Points, including managing the reception on the day based on the reservation of what day and time the visitors would come. Visitors (customers) can confirm what they need to bring through navigation on a touch panel, which has helped prevent issues with customers by avoiding any backtracking at the reception. Additionally, by separating multiple procedures such as My Number Card-related processes, My Number Points reservations and applications, and Gokarin Points applications based on their purposes, we were able to distribute the reception tasks among a limited number of staff, leading to significant improvements in operational efficiency. 【Implemented Equipment】 ■ Waiting List & Reservation Reception System 'EPARK' *For more details, please refer to the related links or feel free to contact us.

• Reservation Management System

We would like to introduce a case study of the implementation of the "EPARK Waiting System" at the Koriyama City Hall. A 24/7 call center and an in-house support and maintenance system have been established, making robust aftercare a key factor in prioritizing long-term stable operations in local governments. The ticketing machine utilizes the system's unique feature of departmental management functionality. This allows visitors to be pre-sorted based on whether their purpose for visiting is to obtain a My Number card, to make an application, to issue or renew an electronic certificate, or for other purposes. Staff can then prepare response manuals tailored to each purpose in advance, enhancing the professionalism of their responses. As a result, this has led to the optimization of response time per visitor. [Case Study] - The decisive factor for implementation was the robustness of in-house support and maintenance. - Utilizing the departmental management function to reduce user burden and optimize staff response time. - Real-time visualization of the number of receptions at each counter to achieve optimal resource allocation. *For more details, please refer to the related links or feel free to contact us.

• Reservation Management System

We would like to introduce the case study of the introduction of the 'EPARK ticket machine' at the Miyazaki City service counter. Currently, 'EPARK' ticket machines have been installed at two locations: the My Number Card Promotion Office within the Miyazaki City Hall and the My Number Card Promotion Center inside the complex shopping center, Miyako City. The reasons for adoption include a more accessible price point compared to previously installed equipment, as well as high versatility and a significantly shorter preparation period for implementation compared to other devices aimed at local governments. After issuing tickets, number displays and automated voice announcements are also provided, making it very clear for users when their turn comes. This also alleviates concerns for staff regarding reception duties and the need to call out numbers loudly for infection control measures, resulting in a very high level of satisfaction. [Implementation Status] - My Number Card Promotion Office within Miyazaki City Hall - My Number Card Promotion Center inside the complex shopping center, Miyako City *For more details, please refer to the related links or feel free to contact us.

• Reservation Management System

"EPARK" is a cloud-based service that enables waiting list registration and appointment scheduling through smartphones and in-store touch panel terminals. It boasts one of the largest patent portfolios in the world in the waiting list reservation sector, providing a consistently reliable environment for our partner stores. It is suitable for measures to prevent customers from waiting in-store, ensuring they do not have to wait or stand in close proximity. We encourage you to consider this opportunity for comparison. 【Features】 ■ Streamlining reception operations ■ Customer attraction effects ■ Accumulation of customer information ■ Promotion of repeat visits *For more details, please refer to the related links or feel free to contact us.

• Reservation Management System