マンハッタン・アソシエイツ List of Products and Services

Today's retailers must provide a consistent shopping experience to meet new consumer expectations. This means creating the same purchasing journey across all touchpoints and channels, regardless of when, where, or how customers interact with the brand. Industry experts believe that a seamless purchasing journey is made possible by adopting a unified commerce platform. This report provides insights into what leading companies in the United States focus on, based on the following points: - Deeply personalized features that range from basic functionalities on e-commerce sites to subtle differences that lead to differentiation - What advanced search filtering capabilities entail - Insights regarding carts and checkout - Guarantees on delivery times and fulfillment (order management, inventory management, packaging and shipping, customer service, returns, exchanges, etc.) - Services and support *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).

• Order management system

"Manhattan Active Warehouse Management" is a cloud-native warehouse management system (WMS) that boasts high stability and scalability. It distinguishes processing methods based on order types such as BtoB orders, store replenishment orders, and e-commerce orders, and supports "order streaming," which assigns appropriate work sequences and workers. Additionally, it features a "Warehouse Execution System (WES)" that enables integration with handheld devices and robots within the warehouse, and a "machine learning function" that allows for processing that takes into account the time and changes in conditions related to outbound shipments, contributing to the automation of warehouse management, sharing of inventory across multiple locations, and reduction of duplicate investments. 【Features】 ■ Capable of processing various order types in bulk ■ High redundancy and scalability composed of microservices ■ Versionless system that allows access to new features without the need for upgrades ■ Proven track record with major footwear manufacturers and others *You can view product materials and case studies via PDF download. Please feel free to contact us for inquiries.

• Warehouse Management System (WMS)

Today's retailers must provide a consistent shopping experience to meet new consumer expectations. This means creating the same purchasing journey across all touchpoints and channels, regardless of when, where, or how customers interact with the brand. Industry experts believe that a seamless purchasing journey is made possible by adopting a unified commerce platform. This analyst perspective report covers the following points: - Reasons why retailers must transition to a unified commerce platform - The three pillars that support a unified commerce platform - Why stores are central to unified commerce *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*

• Order management system

Every element of the purchasing process is important, but it is believed that getting the final interaction point in the buyer's journey right, which occurs after the purchase, is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process.

• Inventory Management System
• Logistics and warehouse management systems

■Introduced Systems Replenishment System, Demand Forecasting System ■Challenges The rapidly growing business of Floor & Decor previously relied on the replenishment system, but was unable to make accurate order forecasts or demand forecasts because it could only view information at the DC level when predicting DC. *For more details, please refer to the PDF document or feel free to contact us.*

• Inventory Management System
• Logistics and warehouse management systems

■Implemented System Manhattan SCALE, Operational Supply Chain Intelligence ■Challenges Previously, Elon used an in-house developed Warehouse Management System (WMS), but the high degree of user freedom led to inefficient processes and decreased productivity. However, as the business was expanding across all sales channels, a solution was needed to further develop the business. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

"Manhattan Active Omni" is an integrated commerce platform developed using the advanced technology we have cultivated. There is no need to repeatedly conduct cycle tests to meet peak demand or to retest system performance. Light users to heavy users can freely purchase products across various channels, including online, mobile, and in-store. 【Features】 ■ Cloud-based, eliminating the need for server purchase and installation ■ Adopts a microservices architecture that combines multiple functions to execute a single process ■ Allows for omni-channel operations to be directed from headquarters, contact centers, and stores ■ Equipped with an automatic scaling feature to match peak demand *For more details, please refer to the materials. Feel free to contact us as well.

• Logistics and warehouse management systems

■Introduced Systems Replenishment System, Demand Forecasting System, Transportation Management System ■Challenges Inventory managers at Sysco required a multi-echelon system to manage demand forecasting and inventory replenishment for the company's rapidly growing and evolving business. *For more details, please refer to the PDF document or feel free to contact us.*

• Inventory Management System
• Logistics and warehouse management systems

■Introduced System Manhattan Active Inventory Demand Forecasting and Replenishment Solution ■Challenges Walgreens Boots Alliance needed to replace its proprietary replenishment system to align with enhanced logistics capabilities. *For more details, please refer to the PDF document or feel free to contact us.*

• Inventory Management System
• Logistics and warehouse management systems

■Introduced System Manhattan SCALE ■Challenges RedMart needed to transition to an automated fulfillment approach to optimize its complex order fulfillment operations and rapidly expand its business. *For more details, please refer to the PDF document or feel free to contact us.*

• Inventory Management System
• Logistics and warehouse management systems

■Introduced System Warehouse Management System and Slotting Optimization Solution ■Challenges Norauto's expensive and inefficient proprietary warehouse system had become outdated. *For more details, please refer to the PDF document or feel free to contact us.*

• Inventory Management System
• Logistics and warehouse management systems

■Introduced System Manhattan Active Inventory Demand Forecasting and Replenishment Solution ■Challenges The inventory management solution previously used by KeHE could not meet the increasing demands of customers. The food distribution company needed an advanced solution to better understand customer needs and provide improved service.

• Inventory Management System
• Logistics and warehouse management systems

■Introduced System Warehouse Management System "Manhattan SCALE" ■Challenges We were looking for a system that could manage warehouse operations worldwide with a single warehouse management system, capable of highly automating and controlling complex processes. *For more details, please refer to the PDF document or feel free to contact us.

• Inventory Management System
• Logistics and warehouse management systems

■Introduced System Warehouse Management System (WMOS) ■Challenges Jockey Corporation operates globally and needed to seize new opportunities, ensure reliable inventory for existing sales channels, and prepare to offer unique and attractive products. *For more details, please refer to the PDF document or feel free to contact us.*

• Inventory Management System
• Logistics and warehouse management systems

■Introduced System Warehouse Management System (WMOS), Supply Chain Intelligence ■Challenges Aðföng Inc. needed to upgrade its highly customized WMS module built on a legacy ERP backbone and implement a state-of-the-art WMS that provides high-level functionality in a standard form without changes. *For more details, please refer to the PDF document or feel free to contact us.*

• Inventory Management System

■Introduced Systems Warehouse Management System, Supply Chain Intelligence, Slotting Optimization, Audit Payments and Invoicing ■Challenges There were issues with customer compliance due to major retailers actively engaging in chargeback programs, as well as numerous delivery compliance issues. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

■Challenges Yusen Logistics needed standardized supply chain solutions to provide consistent services to customers worldwide and to strengthen its proven global logistics service capabilities. Additionally, it sought a globally deployable technology platform that could effectively serve companies across a wide range of industries. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

■Issue Despite a significant increase in catalog products, the buyers at Harvard Drug were managing the inventory of four warehouses using Excel sheets. The vertical structure within the organization was creating further inefficiencies. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

■Issue The old warehouse management system could not keep up with the company's rapid growth, and an additional solution was needed to manage expectations. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

■Issue Due to changes in the market environment and the continuous growth of the business, the limitations of Bidfood's existing supply chain system infrastructure have become apparent. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

■Issue As the number of handled products increases, the in-house warehouse system cannot process them efficiently. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

■Issue The lifestyle shop expanding globally needed to process e-commerce orders more quickly and improve the efficiency of its main distribution centers. *For more details, please refer to the PDF document or feel free to contact us.*

• Inventory Management System

■Issues More than 20% of delivery orders were shipped out of state at a high cost, despite having inventory available within the state. Additionally, over 15% of delivery orders were split into multiple packages, which also contributed to an increase in fulfillment costs. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

■Challenge Crocs is experiencing remarkable growth. The brand needed an agile and flexible warehouse management system to keep up with the company's accelerated growth. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

PVH Corp. is one of the most admired fashion and lifestyle companies in the world, with a portfolio that includes iconic brands such as Calvin Klein, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Warner's, Olga, Geoffrey Beene, as well as digitally-focused True&Co. PVH Corp. sells directly to consumers through its online sites and physical stores. As the COVID-19 pandemic spread, PVH's stores were temporarily closed in compliance with government orders. As a result, there was a sharp increase in demand on online sites, necessitating access to store inventory to expand consumer choices and fulfill orders. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

Össur has a global network consisting of three large distribution centers and multiple regional warehouses for the sale of prosthetics, orthotics, and supports. Thanks to Manhattan SCALE, employees at these locations can work in the same way, significantly improving productivity. Over 40 years ago, Icelandic Össur Kristinsson decided to design a new prosthetic leg with a silicone liner for his left foot. This innovative technology led to the establishment of his own company, which has grown over the years into a global manufacturer and distributor of prosthetics, orthotics, and supports. Össur has production facilities in Iceland, Mexico, and China, and has built an extensive distribution network. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

Hibbett Sporting Goods, Inc. sells sporting goods, footwear, and apparel in 700 stores across 23 states. The company plans to open an additional 70 stores in 2008. This growth, combined with the corporate mission to customize products to meet local demand, posed significant challenges to the company's distribution operations. An initial assessment of Hibbett's distribution center revealed that limitations in cross-docking capabilities, a lack of inventory visibility, and inefficient use of space were constraining the company's operations. Additionally, the paper-based system lacked overall accuracy and efficiency. Challenge: The lack of a paper-based system and cross-docking capabilities was a constraint on Hibbett's aggressive growth plans. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

BlueStar, a global distributor of POS solutions, goes beyond being just a 3PL provider. Specializing in electronics, automatic data processing, and RFID, it also offers a wide range of value-added services, including online information and ordering platforms, EDI (Electronic Data Interchange), and marketing events. BlueStar recognized the urgent need for a new logistics center to achieve efficient goals. The entire greenfield project, including site, staff, equipment, logistics setup, related processes, and warehouse management systems, had to be operational within six months. *For more details, please refer to the PDF document or feel free to contact us.*

• Logistics and warehouse management systems

Due to inventory expansion exceeding the capabilities of the company's warehouse management system, "Lamps Plus" needed to improve the accuracy and efficiency of its logistics center, including employee requirements. Thanks to Manhattan's capabilities and functionalities, the operations of the logistics center were streamlined in various aspects. Inventory accuracy reached 98% to 99.8%, eliminating the need for physical inventory counts, optimizing slotting, exceeding a store fill rate of 99%, and reducing the number of employees in the logistics center. [Case Study] ■ Challenges - Inventory expansion exceeded the capabilities of the company's warehouse management system. - There was a need to improve the accuracy and efficiency of the logistics center, including employee requirements. ■ Solution - Operations of the logistics center were streamlined in various aspects. *For more details, please refer to the PDF document or feel free to contact us.

• Warehouse Management System (WMS)

At Kendra Scott, stores were closed due to measures against the COVID-19 virus, and operations at the main logistics center were also minimized. To continue sales and utilize in-store inventory, Manhattan introduced the "shipping from store" feature in just a few days, and later allowed for in-store pickup as well. This new approach was successful, promoting not only sales performance during the pandemic but also charitable activities. [Case Study] ■Challenges - Stores were closed due to COVID-19 measures - Operations at the main logistics center were minimized ■Solutions - Introduced the "shipping from store" feature in just a few days - Later allowed for in-store pickup as well *For more details, please refer to the PDF document or feel free to contact us.

• Sales Management System
• Logistics and warehouse management systems

Pet Supplies Plus, which has over 500 stores across the United States, needed a warehouse management system (WMS) that could provide agility to respond to market changes and innovation to meet customer demands. To ensure the establishment of an optimal omnichannel operation for pet supply retailers, they implemented the cloud-native warehouse management system "Manhattan Active Warehouse Management" as the foundation. It is crucial for the supply chain to be scalable and flexible to keep promises to customers. This system can adequately adapt to such changes. [Case Overview] ■ Implementing Company: Pet Supplies Plus ■ Facilities: Over 500 stores nationwide and one distribution center in Seymour, Indiana *For more details, please refer to the PDF document or feel free to contact us.

• Warehouse Management System (WMS)

At DAVID’S BRIDAL, a company specializing in bridal-related services, there has been a rapid increase in order volume due to the growing burden of order processing, but there was no real-time visibility of inventory to guarantee scheduled deliveries. The company also had a desire to "grow from a mid-sized business to a top-level bridal retail company in the United States." Therefore, after establishing the foundation of the supply chain through Warehouse Management (WMS), they implemented Distributed Order Management. They strengthened order fulfillment, successfully automated supply chain processes, and expanded retail operations, achieving nearly 100% accuracy in order delivery. [Case Summary] ■ Implementing Company: DAVID’S BRIDAL ■ Headquarters: Conshohocken, Pennsylvania ■ Facilities: Approximately 300 stores across the United States, with headquarters and logistics center in Pennsylvania *For more details, please refer to the PDF document or feel free to contact us.

• Warehouse Management System (WMS)

Nitori Holdings Co., Ltd., a global company that covers a wide range of areas from material procurement, production, retail to logistics, has introduced the Manhattan Warehouse Management System (WMS) at one of the largest logistics centers in Japan, the Kansai Logistics Center. In a situation where a chronic labor shortage is a problem, Nitori aims to standardize its operations by utilizing our WMS solution, thereby improving the efficiency and processing capacity of its entire logistics network. Please watch the introductory video. *For more details on the press release, you can view it through the related link.

• Warehouse Management System (WMS)

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

• Inventory Management System

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in small stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickups. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

• Inventory Management System

Due to the routine handling of products, the inventory accuracy at the store level remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as a gateway for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps involved in in-store replenishment. Using mobile functionalities designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers for each shipment, case, carton, or item. With omnichannel commerce, the responsibilities of store employees have expanded beyond selling and providing services to customers, including accommodating options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

• Inventory Management System

Through Manhattan's clienteling, store teams can support customers at key points in their shopping journey. This allows for personalized attention and services before, during, and after their visit to the store. Clienteling is part of the same platform as Point of Sale, seamlessly providing digital sales assistance to store employees and promoting both sales and an excellent in-store experience. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

Customers believe that they maintain a relationship with the store or company after making a purchase. They want the company to recognize them just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to gain a comprehensive understanding of customers, their preferences, and trends. It offers opportunities to achieve brand recognition that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us ensure that we are committed to them?" With a cloud-native approach, quick responses, and excellent experiences guaranteed through built-in insights and predictive analytics, we support retailers in engaging customers at any stage of their shopping journey.

• Inventory Management System

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in trouble, they want to talk to a customer service representative. Service agents need user-friendly tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done properly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functionalities. In terms of service, to create highly loyal customers, it is essential to support the quick and easy resolution of customer issues. With the Manhattan Contact Centre, this becomes possible.

• Inventory Management System

Adaptive Network Fulfillment (ANF) uses intelligent optimization to evaluate many parameters related to fulfillment, transportation, stores, and customers in real time, minimizing the impact on the in-store shopping experience and store employees while maximizing order profit margins and profitability. ANF is the final piece of the inventory puzzle for omnichannel retailers, enabling optimized sourcing in addition to providing visibility and availability views of global inventory. Since stores are one of the most important components of an omnichannel retailer's fulfillment network, it is necessary to adjust for the complexities and differences when using stores as opposed to logistics centers for fulfillment. In stores, additional considerations such as past performance in fulfillment, staff workload, in-store traffic, and inventory levels need to be evaluated. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

Dynamic views incorporate elements such as sales methods, logistics, finance, store operations, and other user-defined features in real-time, transforming inventory visibility into availability. Features and Functions - Establish rules regarding inventory availability based on sales channels, retail brands, delivery methods, seasonality, store capacity/functionality, ease of access to inventory, inventory disposal, inventory display rules, safety stock levels, and more. - Manage supply levels through operational constraints such as fulfillment outages and workload in stores. - Modify views to display any inventory using a REST-based API. - Provide real-time inventory status updates to any channel. - Ensure store inventory levels to avoid disappointing in-store customers. - Provide order shipment date information across all sales channels. *For more details, please download the PDF or contact us.*

• Inventory Management System

Enterprise inventory effectively and in real-time displays inventory information across all fulfillment locations of a company. By integrating global inventory data across the entire fulfillment network, retailers can maximize opportunities across all sales channels. Let's ensure you always know where products are located within the network. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, interactions, documentation, and responses. It provides centralized access to all reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

• Logistics and warehouse management systems

Close collaboration between suppliers, carriers, and 3PLs is crucial for improving supply chain efficiency. By using appointment scheduling, we provide carriers and suppliers with self-scheduling capabilities for deliveries and pickups at the warehouse, eliminating time-consuming manual processes on the warehouse side and preventing delays and mistakes. Additionally, by carefully coordinating the inbound and outbound reservation schedules with warehouse personnel, shipping staff, and vehicle managers, we can enhance our ability to control the three main factors of logistics costs: labor costs, transportation costs, and inventory holding costs. Improving productivity and strengthening compliance Inadequate appointment scheduling with carriers can lead to labor shortages, inefficient loading and unloading, and unnecessary vehicle dwell time. Our appointment scheduling allows carriers and suppliers to easily self-schedule deliveries. This enables the warehouse to improve productivity, level out labor, and ensure adherence to schedules, supporting compliance with labor regulations.

• Logistics and warehouse management systems