Basic Knowledge of Logistics: What is Fulfillment?
A very important factor in enhancing customer satisfaction! Introducing basic knowledge and points for improving operational efficiency.
Fulfillment refers to the series of operations from order receipt to customer service in e-commerce sites and mail order sales. In transactions involving e-commerce sites and mail order, various operations such as "order receipt," "payment," "product delivery," and "customer confirmation of products and handling of complaints" occur individually. Compared to in-store transactions where the exchange of goods and payment completes the transaction, it can be said that the time and effort involved in a single transaction are significantly greater. This article will explain the elements included in fulfillment and points for improving operational efficiency. Please use this as a reference to identify waste in operations and increase productivity. *For detailed content of the article, please refer to the related links. *For more information, please refer to the PDF materials or feel free to contact us.
- Company：プラス ロジスティクス
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