A very important factor in enhancing customer satisfaction! Introducing basic knowledge and points for improving operational efficiency.
Fulfillment refers to the series of operations from order receipt to customer service in e-commerce sites and mail order sales. In transactions involving e-commerce sites and mail order, various operations such as "order receipt," "payment," "product delivery," and "customer confirmation of products and handling of complaints" occur individually. Compared to in-store transactions where the exchange of goods and payment completes the transaction, it can be said that the time and effort involved in a single transaction are significantly greater. This article will explain the elements included in fulfillment and points for improving operational efficiency. Please use this as a reference to identify waste in operations and increase productivity. *For detailed content of the article, please refer to the related links. *For more information, please refer to the PDF materials or feel free to contact us.
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【Content】 ■ Fulfillment refers to all back-office operations related to order processing, shipping, and call centers in e-commerce. ■ The flow and operations of fulfillment. ■ Benefits of implementing fulfillment services. ■ Key points when outsourcing fulfillment. ■ Aim for the efficiency of fulfillment. * For detailed content of the article, please refer to the related links. * For more information, please check the PDF document or feel free to contact us.
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*You can view the detailed content of the article through the related link. *For more information, please refer to the PDF document or feel free to contact us.
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In May 1990, we became independent from Plus Corporation, a manufacturer of stationery and office furniture, with the goal of establishing a transportation system that responds to logistics transformation. Currently, as a member of the Plus Group, we are not limited to logistics services; we are implementing various value-added services to ensure customer satisfaction. Positioned at the forefront of our customers as a "logistics partner," we aim to provide high-quality services under the motto of "No. 1 in Favorability." Additionally, through technical responses such as interior construction and furniture installation, which are not typically offered by general logistics companies, we are building optimal logistics systems. Furthermore, by integrating recycling businesses, we strive to be an environmentally friendly "logistics company that is kind to the Earth," proposing "social optimization" for our customers. We provide total solutions for business from a logistics perspective.