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BCS Survey (Beyond-CS Survey / Customer Reconnection Survey)

BCS Survey (Beyond-CS Survey / Customer Reconnection Survey)

Is customer satisfaction research insufficient? A new approach to addressing churned and dormant customers.

"Why did customers who were supposed to be satisfied leave?" The answer may lie among those who "said nothing." The "silent type of churn" refers to those who leave without expressing dissatisfaction. The BCS survey (Beyond-CS Survey) visualizes the "reasons for churn" that traditional customer satisfaction surveys could not capture. It is a new research approach that collects the voices of dormant and churned customers to lead to improvements and reconnections.

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Geophysical exploration technology service "Tunnel Shallow Reflection Method Exploration (SSRT)"

Geophysical exploration technology service "Tunnel Shallow Reflection Method Exploration (SSRT)"

It is a face-forward exploration technology using the VSP processing method.

The "Shallow Seismic Reflection Survey for Tunnel (SSRT)" is a technology that uses elastic waves to predict the geology ahead of a tunnel face. It was jointly developed with Fujita Corporation for the purpose of exploring the area in front of the tunnel. Since it is possible to select artificial seismic sources (hydraulic impactors, vibrators, blasting sources) according to the conditions of the tunnel site being excavated, there are no limitations on the applicable tunnels. For example, it can also be implemented in mechanically excavated tunnels that include Tunnel Boring Machines (TBM). 【Features】 - It can be conducted outside the tunnel construction site before excavation. - Exploration is possible in hard rock formations, soft ground, tunnel entrance areas, and low cover sections. - Since exploration behind the tunnel face is also possible, it allows for a more accurate evaluation of forward exploration by comparing it with excavation results. For more details, please contact us or download the catalog.

  • Geological Survey
  • Non-destructive testing

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