I want to delegate ancillary tasks such as customer service operations.
Introducing a case where it has become possible to conduct operations at one-third of the conventional cost!
We would like to introduce examples of proposals and responses to our customers through our logistics solution services. Our customer faced challenges as the increase in sales of shipped products led to a rise in customer service operations. They wanted to focus on their core business but were struggling with the time required for hiring and training employees engaged in customer service. In response, we established dedicated staff to visualize and standardize the increasingly complex operations, resulting in the creation of operational manuals, job rotations, and thorough training to build a coverage system. 【Case Overview】 <Customer Needs> ■ Increase in customer service operations due to strong sales of shipped products ■ Desire to focus on core business but facing time constraints in hiring and training customer service employees *For more details, please refer to the PDF document or feel free to contact us.
- Company:アップル流通
- Price:Other