Appointment rate improvement
Appointment rate improvement | call volume, connect, acceptance
Appointment volume breaks into three variables: call volume, connect rate, and acceptance rate once connected. Raising volume without seeing which is weak brings no lasting gain. We measure the three as they stand, then act on connect rate through calling times and the department asked for, on acceptance rate through the script, and on call volume through team size. Connect rate moves most readily; acceptance rate improves script by script. We state clearly which variable we acted on each month.
- 企業：アカメディア株式会社
- 価格：応相談
