An AI chatbot that answers questions in conversation based on publicly available information.
Q'z EYE ChatBot is an AI chatbot that guides users in a conversational format based on information published on a company's public website. It utilizes the same search infrastructure as Q'z EYE Synapse, allowing it to search for necessary information within the site rather than relying solely on registered FAQs. It suppresses hallucinations through multi-step reasoning. It encourages self-resolution of questions that can be answered with publicly available information and supports the reduction of response load and the mitigation of opportunity loss by directing users to inquiry forms or designated contact points for requests for estimates or individual consultations.
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basic information
Uses a search infrastructure equivalent to Q'z EYE Synapse. It searches information from public websites and provides guidance in a conversational format based on reference information. Depending on the questions, it can perform multiple internal searches and combine various pieces of information to provide answers. It is compatible with smartphones and desktops, and you can check conversation content, usage status, feedback, etc., on the management screen. The target for responses, usage limits, storage periods, and management functions depend on the contract details and specifications at the time of provision.
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Applications/Examples of results
It can be used for product and service information, FAQs before and after purchase, order, delivery, and returns, showroom and store information, corporate transactions, and guidance to warranty and maintenance contact points. It provides answers to frequently asked questions via phone, email, and forms using publicly available information, supporting the creation of an environment where staff can focus on more personalized consultations. The Q'z EYE ChatBot has been adopted by local governments and is operated as a ChatBot for residents and users.
Company information
Q's Creative Co., Ltd. provides solutions such as consulting and tuning, as well as cloud services, to clients based on the results of our efforts to enhance performance through research and development of software algorithms, while maximizing hardware power. The QZS series of search and language processing engines is a product developed in-house. The engines, which are used in demanding environments, are continuously refined in terms of performance and reliability, and they continue to evolve uniquely in pursuit of real-time performance.
