Check without going through the eye view video of the smart glasses. The instruction side provides remote support only via a PC browser.
AtlasRemote is an online remote support system that utilizes smart glasses, smartphones, tablets, and external cameras. It allows real-time sharing of video and audio from the perspective of on-site workers, enabling verification, instructions, and attendance from a distance. In addition to low-latency, high-quality video calls using WebRTC technology, it includes essential features for on-site support such as a "pointer" that directly indicates on the other person's video, "capture and image editing" that allows writing on still images with pens or stamps and sending them back to the site, and "recording" that can be used for work documentation and manual creation. Instructions that are difficult to convey with words alone can be communicated effectively by "pointing" at the video.
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basic information
■System Configuration Instructor (Office Side) = PC Browser / Worker (Field Side) = Dedicated App or Smart Glasses ■Instructor Side Operating Environment Google Chrome / Microsoft Edge (Version 79 or higher) *No app installation required ■Worker Side Compatible Devices Smart Glasses (Epson MOVERIO series, etc.) / Android・iOS ■Video Communication WebRTC (Low latency, high quality). Automatically adjusts video quality according to communication conditions, supports VP9 encoding ■Main Features Video calls / Capture and image editing (markers, stamps) / Recording / Pointer instructions / Screen sharing / Text chat / External camera / App integration, etc. ■Expansion and Integration External cameras / Drones / Android apps ■Certification ISO/IEC 27001 (ISMS) certification obtained
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Applications/Examples of results
【Applications】 ■ Construction and Public Works: Remote presence (stage confirmation, material confirmation, witnessing) / Safety inspections / Education and training ■ Manufacturing: Technical guidance and quality confirmation for overseas factories / Prototype verification / Procedure guidance ■ Plants: Inspection and construction within control panels / Remote support for equipment maintenance ■ Railways and Infrastructure: Remote confirmation in power equipment management, construction monitoring, and safety patrols ■ Medical and Welfare: Sharing of visual information and video collaboration among doctors in remote medical consultations for remote islands and isolated areas ■ Others: Logistics (remote instructions) / Agriculture / Education sector, etc. 【Implementation and Utilization Achievements】 ■ Development and operation of remote support systems since 2017 from predecessor companies ■ Implementation achievements in manufacturing, infrastructure and public sectors, and medical fields, including major companies ■ Remote presence in public works has been advancing mainly in western Japan, including Yamaguchi, Ehime, and Fukuoka, with inquiries from Kanto and Hokkaido ■ Railway sector: Kyushu Railway Company, Construction Department, Kokura Power District - Implementation of remote confirmation and monitoring attendance in a day-night shift system, and "on-site follow-up from a different terminal" during troubles ■ Semiconductor sector: Nisshinbo Micro Devices Inc., Test Technology Department - Remote technical guidance and prototype verification for three domestic and overseas factories using smart glasses, reducing overseas business trips by 1 to 2 people per month.
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Company information
RTC Tech Solutions is a systems integrator delivering "improved communication environments," and operates the following business lines: ■ Remote Communication Easy web/video conferencing – LoopGate Always-on inter-site connection system – Onarai Office (お隣オフィス) Video reception/counter system – Tele-Mado (テレ窓) On-premises / closed-network version – LoopGate ■ Meeting Room Integration ■ Dedicated Conferencing Systems Microsoft Teams Rooms Zoom Rooms Google Meet hardware ■ Audio & Peripheral Equipment ■ Atlas Remote – Remote Work Support & Remote On-Site Verification System ■ Hybrid AI Camera Solutions ■ Google Workspace Implementation Support
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