April Release: AI Automatic Reception of Work Reports for Parking Lot Maintenance

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Call Point System

last updated：Mar 12, 2026

ケイマックス

Resolve the issue of being unable to leave the site due to a lack of communication via phone. AI will accept and record the completion of tasks, reducing waiting time and administrative burden.

AI voice dialogue will resolve the "stagnation of reporting tasks" that troubles on-site staff managing parking lots. AI will automatically accept completion reports after maintenance inspections and troubleshooting 24/7, dramatically improving on-site operations. 【Solution Features that Keep Operations Running Smoothly】 - Automatic hearing of work completion reports: Accepting reports of cleaning completion and equipment repairs via calls, reducing waiting time. - Automatic recording of work information: Centralized management reduces transcription and input, preventing reporting omissions and recording errors. - Call end = report completion: Reducing delays for reporting allows for smoother transitions to the next site.

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basic information

1. System Architecture Delivery Method: Cloud-based (SaaS) Engine: High-precision Natural Language Processing (NLP) engine + Text-to-Speech (TTS) engine Dialogue Logic: Scenario-based + Flexible dialogue responses using Generative AI (Hybrid type) 2. Network and Communication Specifications Supported Lines: 4G/5G, Wi-Fi, Wired LAN Protocols: HTTPS (TLS 1.2 or higher), WebRTC / SIP (Voice Real-time Communication) Location Identification Method: QR code integration, integration with dedicated phones (e.g., Lucatel), integration with dedicated IP terminals (linking to site ID), Caller ID mapping *GPS satellites are not used; location is identified by linking to pre-registered site information 3. Security and Reliability Authentication Features: Login ID/Password authentication, Permission management (Administrator/Operator) Data Protection: Encryption of communications, Regular backups Redundancy: Redundant configuration using cloud servers on AWS (domestic/Tokyo region), basic health monitoring

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Applications/Examples of results

- Emergency repairs and recovery response in the middle of the night After addressing issues such as payment machine troubles, reports are completed without waiting for availability at the call center. This shortens nighttime on-call hours and contributes to improving the work environment. - Completion notifications from partner companies Reports from external contractors are received and recorded by AI. The management department can later review the recorded content, reducing the burden of phone transfers. Q&A or excerpt of specifications Q: Can AI understand complex work tasks? A: Yes. The AI guides users according to pre-set items (location, work category, status), and the free response section is recorded and transcribed. This structures and records necessary information without compromising reporting accuracy. Q: Is a dedicated ID for reporting required for each staff member? A: Identification is possible by determining "which staff member" from the outgoing number or by conveying the staff code via voice. Flexible authentication settings tailored to on-site operations allow for smooth operation while preventing impersonation.