[Location Identification 0 Seconds] Parking Lot AI Call Center 'Call Point'

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Call Point System

last updated：Feb 06, 2026

ケイマックス

Eliminate the time loss of finding a location to zero. A next-generation parking management system that uses AI to provide 24/7 service and immediate identification, reducing operational costs by 30%.

"Call Point" is an AI first reception system that solves the biggest challenges in parking lot management: "delays in location identification" and "lack of operators." It reduces the time spent on "location confirmation," which occurred with traditional phone responses, to zero seconds, dramatically alleviating the burden of handling complaints. 【Main Features】 - Zero seconds for location identification With auto phone and QR code integration, properties and equipment are automatically identified at the moment of the call. There is no need to ask, "Where are you?" - One-click remote operation Instant access to camera and gate management screens without the need to log in. URL integration is possible regardless of the manufacturer. - 30% cost reduction AI operates 24/7, minimizing the need for human response and achieving unmanned operation during nighttime. It can be implemented simply by attaching a QR sticker to existing signage. No large-scale construction is required, and operations can start in as little as one week. It also supports a "small start" during nighttime only, allowing for implementation while maintaining the existing management system.

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basic information

1. System Architecture Delivery Method: Cloud-based (SaaS) Engine: High-precision Natural Language Processing (NLP) engine + Text-to-Speech (TTS) engine Dialogue Logic: Scenario-based + Flexible dialogue responses using Generative AI (Hybrid type) 2. Network and Communication Specifications Supported Lines: 4G/5G, Wi-Fi, Wired LAN Protocols: HTTPS (TLS 1.2 or higher), WebRTC / SIP (Voice Real-Time Communication) Location Identification Method: QR code integration, integration with dedicated phones (e.g., Lucatel), integration with dedicated IP terminals (linking to site ID), Caller ID mapping *Location is determined by linking to pre-registered site information without using GPS satellites 3. Security and Reliability Authentication Features: Login ID/password authentication, permission management (Administrator/Operator) Data Protection: Encryption of communications, regular backups Redundancy: Redundant configuration using cloud servers on AWS (domestic/Tokyo region), basic health monitoring

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Applications/Examples of results

1. Nighttime and early morning unmanned response AI operates 24/7. Human transfer is only done in emergencies, such as gate malfunctions, significantly reducing nighttime labor and outsourcing costs. 2. Overflow call measures during busy periods Even during peak call times, AI automatically responds to all calls. This prevents lost opportunities and alleviates user wait time stress. 3. Accurate dispatch instructions (on-site efficiency) Due to precise location information, security personnel can rush to the scene without confusion. This reduces unnecessary dispatches and waiting times, preventing fatigue on-site. 【Q&A】 Q: Can elderly people use it? A: Yes. No app is required; by simply picking up the receiver or scanning a QR code and "just talking," AI can respond, making it accessible for those who are not comfortable with digital devices. Q: Can it be integrated with existing payment machines and cameras? A: By registering a URL in the management screen, integration is possible with one click, regardless of the manufacturer. Q: What is the setup time? A: Setup can be completed in as little as one week. If only QR code issuance is needed, no construction is required.