Human support becomes knowledge! Automatic generation and suggestion of FAQs by AI help desk.
Extracting knowledge from inquiry logs with AI! The more you use it, the smarter it becomes.
We introduce a groundbreaking feature where polite responses from human chat are directly accumulated as the next automatic response knowledge. From the conversation history in human chat, the generative AI automatically creates pairs of "questions" and "answers," proposing them to the administrator as potential FAQs. The administrator can check the content with a single click and register it for the AI agent to learn. By repeating this cycle, the more it is operated, the smarter the AI becomes, naturally reducing the number of cases that require human intervention. *For details on the mechanism of "knowledge generation" where AI self-develops, please refer to the materials.
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*The mechanism of "knowledge generation" for AI's self-growth, details in the document.
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*The mechanism of "knowledge generation" in which AI self-develops; details are in the document.
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
