[Case Study of Data Acquisition System Implementation] A Certain Major Travel Agency

The high flexibility and customizability achieved through the use of PLCs were key points that supported problem-solving!

We would like to introduce a case study of a data acquisition system implemented at a major travel agency to improve the efficiency of face-to-face customer service. The agency faced the challenge of keeping customers waiting during busy times at stores where face-to-face service was provided. Particularly during peak seasons, the service booths became crowded, leading to increased waiting times that negatively impacted customer satisfaction. To address this, a system was designed using PLC technology to create a framework that can flexibly respond to customer requests. This technology allows for customizations optimized for the operations of each store, enabling the realization of functions tailored to specific needs. [Background of Implementation] - Customers were kept waiting during busy times at stores providing face-to-face service. - Especially during peak seasons, the service booths became crowded, and increased waiting times affected customer satisfaction. - A system was needed to accurately grasp service times and achieve appropriate staff allocation and efficient response processes. *For more details, please download the PDF or feel free to contact us.*

CRM (Customer Relationship Management System)