The high flexibility and customizability achieved through the use of PLCs were key points that supported problem-solving!
We would like to introduce a case study of a data acquisition system implemented at a major travel agency to improve the efficiency of face-to-face customer service. The agency faced the challenge of keeping customers waiting during busy times at stores where face-to-face service was provided. Particularly during peak seasons, the service booths became crowded, leading to increased waiting times that negatively impacted customer satisfaction. To address this, a system was designed using PLC technology to create a framework that can flexibly respond to customer requests. This technology allows for customizations optimized for the operations of each store, enabling the realization of functions tailored to specific needs. [Background of Implementation] - Customers were kept waiting during busy times at stores providing face-to-face service. - Especially during peak seasons, the service booths became crowded, and increased waiting times affected customer satisfaction. - A system was needed to accurately grasp service times and achieve appropriate staff allocation and efficient response processes. *For more details, please download the PDF or feel free to contact us.*
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【Implementation Effects】 ■Problem-solving through highly flexible customization ■Efficient personnel allocation ■Improvement in customer satisfaction ■Optimization of the customer service process *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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Company information
Our company is engaged in the electronic components business, equipment-related business, system business, and FC business. In the electronic components business, we offer a variety of magnetic materials, piezoelectric elements and various applications, special transformers, and coils. Additionally, through the inheritance of the NEC Tokin agency business, we primarily focus on magnetic materials and vibration products. Furthermore, in the system business, we provide a one-stop service for planning, development, sales, installation, and maintenance of people counting systems, themed around supporting store marketing.