[Case Study of Corporate Mobile Phones and Smartphones] BPO Services <Building Comprehensive Management>
STJ Group (Santec Telecom Japan Co., Ltd., STJ Rentec Co., Ltd.)
One-stop service for accepting repair requests from users, arranging spare units, and collecting faulty equipment!
We would like to introduce a case study of the "Comprehensive Mobile Business Support Service (Marumo)" and "STJ Fault Support (i) 1 Year" in building comprehensive management. The company previously submitted repair requests through the internal device management department via the telecommunications provider when smartphones malfunctioned, but faced challenges such as time consumption. After implementation, by outsourcing the fault response contact point to our company, it became possible to handle repair reception from users, arrange spare devices, and collect faulty equipment in a one-stop manner. [Case Overview] ■Challenges - Need to reduce processes - Lack of knowledge about MDM, leading to operational pressure ■Effects - One-stop response - MDM professionals handle the situation, reducing the burden on the management department *For more details, please download the PDF or feel free to contact us.
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Company information
The STJ Group (Santelecom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., commercial wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Santelecom Japan Co., Ltd. also engages in mobile corporate business. With a track record of implementation in major corporate BCP, we offer BPO services where Santelecom Japan serves as the customer contact point, providing support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.