[Case Study on Corporate Mobile Phones and Smartphones] BPO Services <Welfare and Care Support Services>
STJ Group (Santec Telecom Japan Co., Ltd., STJ Rentec Co., Ltd.)
By receiving inquiries from each employee, our company achieves prompt responses and early resolutions!
We would like to introduce a case study of the "Marugoto Mobile Business Support Service (Marumo)" implemented in welfare equipment and home care support services. The company was considering vendors that could provide comprehensive support, from device procurement and kitting to MDM operation support and device storage. After implementation, our staff, who have extensive expertise, handled inquiries, resulting in quick responses and early resolutions to questions that previously took time to address. [Case Overview] ■ Challenges - Setting up, procuring, and managing business devices ■ Effects - Improvement in internal service levels - Reduction of the burden on internal management departments - Workflow applications decreased to one-third of the previous volume *For more details, please download the PDF or feel free to contact us.
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Company information
The STJ Group (Santelecom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., commercial wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Santelecom Japan Co., Ltd. also engages in mobile corporate business. With a track record of implementation in major corporate BCP, we offer BPO services where Santelecom Japan serves as the customer contact point, providing support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.