Also in manufacturing, service, and food and beverage industries! It is also being implemented in the distribution and insurance sectors.
We would like to introduce examples of the implementation of 'Discoveriez', which we handle, in various companies. In the retail industry, systems for various reservation counters have been integrated and utilized across all stores, achieving faster cross-departmental collaboration at each counter. In the manufacturing sector, it has been introduced as a customer response system, enabling sustainable functional updates and more efficient information sharing. Additionally, it has been implemented in the food service and distribution industries, and in the insurance sector, the centralization of data registration and management systems has significantly improved operational efficiency. [Case Overview (Partial)] < Retail Industry > ■ Challenges - Various reservation counters and stores were managing information (customer response history) separately, leading to delays in customer responses. ■ Effects - Accelerated cross-departmental collaboration between the customer consultation center and reservation reception center. *For more details, please refer to the PDF document or feel free to contact us.
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【Other Case Summary (Partial)】 <Manufacturing Industry> ■Challenges - High system maintenance costs and inefficiency. Significant costs and time were required for the application of new feature development. ■Effects - Implemented as a customer support system, sustainable feature updates, and improved information sharing efficiency. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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We develop and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.