[Third-Party Maintenance Case] A robust maintenance system is achieved by combining with life-and-death monitoring.

Life-and-death monitoring 'Watchful Maintenance' + Third-party Maintenance! A combination that achieves a reliable and robust maintenance system.

This is an example of implementing a dead/live monitoring system combined with a third-party maintenance service called "Tsunagi Maintenance." In the case of "Monitoring Maintenance," we conduct interviews with customers regarding their installation environment and the devices to be monitored, and then provide optimal proposals. Recently, the shortage of personnel responsible for information systems has become a topic of discussion. "Monitoring Maintenance" involves remote monitoring 24/7, and when a failure occurs, we promptly report it. By combining this with "Tsunagi Maintenance," we can enable on-site support coordination, resulting in a reliable and robust maintenance system. ■ Customer's Issues The customer faced challenges due to a lack of system personnel, making it difficult to manage information assets. They experienced a maintenance expiration with their main server for the sales management system from their existing vendor. They were considering options for effective resource utilization other than server replacement. ■ Proposal As a measure to extend the life of the system until replacement, we proposed "Tsunagi Maintenance." Additionally, we introduced "Monitoring Maintenance," which remotely monitors the target equipment 24/7 and detects failures, allowing the customer to entrust everything from management to on-site support to us.

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