[Third-Party Maintenance Case] A robust maintenance system is achieved by combining with life-and-death monitoring.
Life-and-death monitoring 'Watchful Maintenance' + Third-party Maintenance! A combination that achieves a reliable and robust maintenance system.
This is an example of implementing a dead/live monitoring system combined with a third-party maintenance service called "Tsunagi Maintenance." In the case of "Monitoring Maintenance," we conduct interviews with customers regarding their installation environment and the devices to be monitored, and then provide optimal proposals. Recently, the shortage of personnel responsible for information systems has become a topic of discussion. "Monitoring Maintenance" involves remote monitoring 24/7, and when a failure occurs, we promptly report it. By combining this with "Tsunagi Maintenance," we can enable on-site support coordination, resulting in a reliable and robust maintenance system. ■ Customer's Issues The customer faced challenges due to a lack of system personnel, making it difficult to manage information assets. They experienced a maintenance expiration with their main server for the sales management system from their existing vendor. They were considering options for effective resource utilization other than server replacement. ■ Proposal As a measure to extend the life of the system until replacement, we proposed "Tsunagi Maintenance." Additionally, we introduced "Monitoring Maintenance," which remotely monitors the target equipment 24/7 and detects failures, allowing the customer to entrust everything from management to on-site support to us.
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With a limited IT investment budget, why not save on defensive investments in core systems using "interim maintenance" and effectively utilize those savings for offensive investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we aim to provide a service that makes customers feel satisfied with their operational longevity—offering maintenance services that allow servers reaching their fifth year to operate for ten years. With this in mind, we have made "interim maintenance" our core service and set a goal to become a leading company in domestic third-party maintenance, having provided "interim maintenance" for over 72,000 units to date. We can accommodate not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.