[Third-Party Maintenance Case] Reasons Why a Manufacturing Customer Chose "Interim Maintenance"
It's the first time using third-party maintenance... The reason why a manufacturing customer chose "interim maintenance."
The target device is a rack server manufactured by NEC, released in 2016. This time, due to the overlap of the maintenance expiration period and the internal system updates, there were concerns about what to do if any issues arose during the period of operation without maintenance. On the other hand, this was the first time using third-party maintenance, and there were concerns about the support content. In the case of "temporary maintenance," if you share the configuration information, we strive to provide prompt estimates and service proposals. Additionally, if requested, we offer opportunities to introduce our services through face-to-face and web meetings. You were satisfied with our 24/7 support for incidents and our maintenance system with dedicated materials, leading to your contract with us. ■Challenges You had a need to retain the current data for a certain period due to changes in the internal system for manufacturing records. Additionally, you contacted us because the EOSL would end before the new system went live. ■Proposal As an option for hardware maintenance, we proposed "temporary maintenance." Although you were anxious about using third-party maintenance for the first time, our sales representative carefully explained the maintenance system, which reassured you, and you proceeded with the contract.
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With a limited IT investment budget, why not save on defensive investments in core systems using "interim maintenance" and effectively utilize those savings for offensive investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we aim to provide a service that makes customers feel satisfied with their operational longevity—offering maintenance services that allow servers reaching their fifth year to operate for ten years. With this in mind, we have made "interim maintenance" our core service and set a goal to become a leading company in domestic third-party maintenance, having provided "interim maintenance" for over 72,000 units to date. We can accommodate not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.