On-site maintenance (third-party maintenance, EOSL maintenance) "Tsunagi Maintenance (R)"
24/365 disability reception. Providing maintenance support with a 4-hour response goal! Achieving reliable on-site maintenance (third-party maintenance) as an ASCDI member.
We will send the logs of the malfunctioning equipment, and after our engineers analyze them, we will coordinate the visit date and perform on-site maintenance. Our team will be dispatched from each location to replace the faulty equipment, confirm its normal operation, and ultimately replenish the maintenance parts used. To avoid keeping our customers waiting, we offer 24/7 support for reporting issues via phone or email. We also provide maintenance support with a target response time of four hours (service limited to certain areas). "Interim maintenance" is part of third-party maintenance and EOSL maintenance, targeting servers, storage, and network equipment. In fact, about 75% of large companies in Europe and the United States are already utilizing this service, making it a standard service for sustainably utilizing IT resources. Our company is a member of ASCDI and procures maintenance parts from trusted partners. Parts from the reuse market are inspected and aged before being managed at each location. The biggest advantage of "interim maintenance (third-party maintenance)" is that it can handle equipment from different manufacturers collectively, streamlining the maintenance contact point. Contracts can be tailored to the duration, and it is also possible to align replacement timings. *For more details, please refer to the catalog available for download in PDF format.
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basic information
<1> On-site maintenance that does not keep customers waiting - 24/7/365 support for incidents (phone/email) - Maintenance support with a target response time of 5 hours (area-limited service) <2> In-house engineers (customer engineers) provide consistent technical standards at all times - Customer support through our own operated call/contact center - Direct communication with in-house engineers who have knowledge and experience - Consistent technical standards because they are in-house engineers <3> Support for major manufacturers and models both domestically and internationally - Application of MPSP (Multi-Platform Maintenance Service Program) - Capable of multi-vendor support - Streamlining maintenance contact points to facilitate IT asset management <4> Stocking repair parts for maintenance specific to each customer - Procured from domestic and international secondary markets, inspected and aged in-house - Stored at the nearest maintenance base as customer-specific parts with regular aging - For multi-year contracts, maintenance parts procured in one shot *For more details, please download the PDF or feel free to contact us.
Price information
The amount varies depending on the manufacturer, model, maintenance period, and number of units. We will provide a quote each time, so please feel free to contact us.
Delivery Time
※It will vary depending on the details of your request, just like the price. Please feel free to contact us.
Applications/Examples of results
We have over 600 companies and more than 57,000 contracts, and we are highly regarded by many customers, including corporations, local governments, and medical institutions. <Frequently Asked Questions about "Connecting Maintenance"> <1> Is it cheaper than manufacturer maintenance? While the maintenance costs themselves may actually be higher, it significantly contributes to cost reduction in terms of minimizing replacement costs. By utilizing hardware that is still functional, valuable resources can be invested in proactive initiatives. <2> Is it okay if it's used equipment? We place the utmost importance on maintaining quality for the components used in maintenance. 1. Inspection and testing, 2. Power-on testing, 3. Manufacturer tool inspections, 4. Regular inspections, 5. Pre-deployment inspections. By conducting these tests, we are able to keep issues related to components at a very low level. We also offer spot maintenance (per-call maintenance) to meet the needs of customers who wish to repair only the specific faulty parts. Please feel free to consult with us.
Detailed information
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We will support our customers' maintenance systems to operate equipment that has reached EOSL in 5 years for an additional 10 years.
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On-site maintenance for "connective maintenance" involves sending the logs of the malfunctioning equipment, which are then analyzed by our engineers. After this analysis, the necessity for on-site maintenance is considered, and the visit date and time are adjusted according to the contracted service plan. On-site maintenance is then dispatched from various locations, the faulty equipment is replaced, and normal operation is confirmed. Finally, replenishment of the maintenance materials used is part of the basic process.
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We store dedicated maintenance parts at the nearest base to your installation location.
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Company information
With a limited IT investment budget, why not save on defensive investments in core systems using "interim maintenance" and effectively utilize those savings for offensive investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we aim to provide a service that makes customers feel satisfied with their operational longevity—offering maintenance services that allow servers reaching their fifth year to operate for ten years. With this in mind, we have made "interim maintenance" our core service and set a goal to become a leading company in domestic third-party maintenance, having provided "interim maintenance" for over 72,000 units to date. We can accommodate not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.