Profitization of After-Sales Service! An Overview of the Online Seminar Introduced in a Column.
On January 19, 2023, our company (Softbrain Corporation) held an online seminar titled "Achieving a 10% Operating Profit Margin for After-Sales Service Departments for Equipment and Machinery Manufacturers." Due to the declining birthrate and aging population, various industries are experiencing market downsizing, and domestic companies are being asked to transform their business models. This seminar provided insights for equipment and machinery manufacturers on the current state and outlook of the market, differences from European and American companies, and a roadmap for turning after-sales service into a profitable business (high profitability) to improve operating profit margins. We will report on the outline of the seminar. *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.
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*You can view the detailed content of the column through the related link. For more information, please feel free to contact us.*
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The detailed content of the column can be viewed through the related link. For more information, please feel free to contact us.
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with "esm (e-Sales Manager)" since 1999. We have a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization assistance). The competition lies in customer touchpoints! Our customer management system, 【esm (e-Sales Manager)】, leads all customer touchpoint activities in sales, marketing, and after-service to a higher level: https://www.e-sales.jp/ *Based on our company's achievements and the Japan Standard Industrial Classification.