Achieving improved customer satisfaction through a service process that starts with number recognition! Introducing case studies.
We would like to introduce a case study of the implementation of "Vehicle Vision for car dealership" at Okayama Toyopet. In this store, which has become one of the largest in Japan, there was a challenge of how to utilize this unprecedented store size to attract customers and how to manage the increasing number of visitors. The system was introduced with the belief that it could solve the store's challenges by automatically detecting and recognizing the vehicles of customers who visit through vehicle number recognition, thus providing efficiency, and enabling showroom management by utilizing this visitor information. [Challenges] - How to utilize the unprecedented store size to attract customers and manage the increasing number of visitors in one of the largest stores in Japan. - How to smoothly coordinate among a total staff of 60 people beyond their designated roles and share information about the customers who visit. *For more details, please refer to the PDF document or feel free to contact us.
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**Effects** - Even when multiple cars arrive at the service location, the customer's name and reservation details can be accurately understood. - Sales and service staff can quickly grasp the arrival of customers. - All staff can now easily understand the status of the showroom at a glance. - It is also useful for contacting new customers who are not registered as management users. - New customers who are not yet registered in the core system can smoothly enter into negotiations. - A system has been established to provide accurate follow-up even when the responsible sales staff are absent. *For more details, please refer to the PDF document or feel free to contact us.*
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For more details, please refer to the PDF document or feel free to contact us.
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We are developing solutions for the marketing and security fields centered around the vehicle number recognition system "VehicleVision."