Power up your sales force with Cincom CPQ! Cost reduction and business benefits made possible by CPQ.
This report presents the findings of a study conducted by Forrester Consulting on behalf of Cincom, published in June 2019, which quantitatively measures the ROI experienced by a certain automotive manufacturer’s customers over three years due to the implementation of Cincom CPQ. Table of Contents: - Executive Summary Key Findings TEI Framework and Methodology - CPQ Customer Journey Interviewed Organization Key Results - Benefit Analysis Cost Savings from Improved Order Accuracy Engineer Productivity Reduction in Development Effort of Legacy Solutions Time Savings in the Quoting Process Unquantified Benefits Flexibility - Cost Analysis Cincom Annual Licensing Fees Professional Services and Hosting Fees - Financial Summary - Cincom CPQ: Overview - Appendix A: Total Economic Impact
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basic information
The purpose of this survey is to provide a framework for evaluating the potential economic impact of Cincom CPQ on organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted interviews with application managers from automotive manufacturers that employ a Go-to-Market strategy involving both dealers and direct sellers. Before using Cincom CPQ, sellers were forced to rely entirely on a manual quoting process. To gather customer requirements, sales representatives would talk to buyers, recheck past purchase histories to collect old specifications, and manually update quotes. Due to minimal interaction with manufacturers, this process had the potential for pricing and configuration errors for both parties. By adopting Cincom CPQ, the company achieved millions of dollars in cost savings from improved order accuracy, $2 million in profits from increased productivity of engineering staff, and a reduction in cycle time from order to cash.
Applications/Examples of results
Here is a portion of the data. (Details can be downloaded from the related link) Main survey results: Quantified benefits The organizations interviewed experienced the following quantified benefits in present value (PV) after risk adjustments: › Cost savings from improved order accuracy. Reducing the number of errors and change orders required for vehicle shipments and invoices not only saves dollars but also has positive effects downstream. A 33% reduction in mistakes over three years resulted in a better customer experience for both dealers and end customers. This reduction in errors was valued at approximately $6.2 million over three years. › Increased productivity of engineers on the manufacturing line. With the implementation of Cincom CPQ, the engineering team recognized that 80% of vehicles contained similar parts and began to develop a more modular custom product catalog. As a result, they were able to create an engineering configurator and assist with pre-builds. Consequently, the time spent on engineering was reduced by 20%, resulting in over $1.6 million in benefits over three years.
Company information
Cincom Systems Japan was established in 1976 as the Japanese subsidiary of Cincom Systems, Inc., headquartered in Cincinnati, Ohio, USA. It offers a wide range of products and services in Japan, from mainframe software and object-oriented development tools like Cincom Smalltalk (including the MCFrame development environment) to healthcare solutions such as specific health guidance support systems and digital transformation (DX). 【Company Information】 Company Name: Cincom Systems Japan, Inc. Location: 5-13-1 Toranomon, Minato-ku, Tokyo 105-0001, 7th Floor, Toranomon 40MT Building Representative: President Donald E. Bick, Jr. Established: August 1976 URL: https://www.cincom.co.jp Business Description: Development, sales, and support of software packages
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