[Case Study] Take and Give Needs Co., Ltd.

14% increase in contract rate through online training! A case study on enhancing the ability to 'notice' for long-term growth.

We would like to introduce a case study of our product "Reflector" implemented at Take and Give Needs Co., Ltd. By combining our cloud system product with Zoom, a special trainer, the planners being trained, and their supervisor, the manager, formed a team for two months to work on improving the customer service skills of the target planners. The results were confirmed through contract rates and surveys. Compared to the contract rate during the six months prior to the training, the contract rate two to three months after completion increased by 14%. The feedback received in the surveys has also been very positive. [Training Content] - Confirm the current challenges and the achievement goals for two months later - Conduct role-playing sessions lasting 20 to 30 minutes with the target planners and managers at each venue - Record the sessions on video using our product and share them with the team - The special trainer analyzes the videos and provides feedback - Align on the recognition of issues and the ideal state, and practice customer service *For more details, please refer to the PDF document or feel free to contact us.

Knowledge Sharing System