Explaining the role of manuals within ISO 9001 and examples of how to improve manuals!
This time, I will write about the operation of manuals in accordance with the representative ISO standard, "ISO 9001:2015," which has many companies obtaining certification. ISO 9001 is one of the standards for quality management systems established by the International Organization for Standardization (ISO). It aims to establish and continuously improve the processes and procedures necessary for organizations to meet customer requirements and regulatory obligations. By building a quality management system in accordance with ISO 9001, organizations can gain benefits such as "improved customer satisfaction," "increased process efficiency and waste reduction," "enhanced risk management and problem-solving capabilities," and "improved organizational reliability and competitiveness." *For more details on the column, you can view it through the related links. Please feel free to contact us for more information.
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Quix has clarified what should be changed and what should not be changed, inheriting the spirit of "eternal change" and has developed in response to the changes of the times since its founding. Recently, due to the evolution of IT such as digitalization, networking, and cross-media, the form of "information" we handle continues to change at a rapid pace. It is precisely in this context that we wish to re-examine the "information expression technology" we have cultivated over many years, enhance and diversify it, and contribute to our customers and society by fulfilling our mission of "creating and promoting communication." We will advance our corporate philosophy of "creating services that bring joy" by focusing on support services in the three areas we are currently working on: "manuals," "education," and "sales promotion." Furthermore, we are committed to becoming a company that is trusted and assured by our customers, while also being recognized as a true business partner capable of solving various problems, aiming to be the "CS No.1" company.