We will quickly resolve various IT device troubles remotely.
"biz-us Cloud" is a remote support service that resolves IT equipment troubles. For consultations and issues, specialized support staff respond via phone or by sharing screens for remote operation. They analyze the condition and usage of IT equipment and compile reports to be distributed monthly. Additionally, support staff visit customers directly to handle repairs of IT equipment and address network issues, implementing appropriate measures. 【Features】 ■ Quickly resolve sudden IT equipment troubles remotely ■ Prevent IT equipment troubles in advance through "visualization" with reports ■ When recovery is difficult, support staff will visit the site *For more details, please download the PDF or feel free to contact us.
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basic information
【Responding to Such Concerns】 ■ Computer won't start ■ Cannot connect to the internet ■ Suspicious messages frequently appear ■ Unable to send or receive emails ■ Suddenly unable to print ■ Security is not functioning *For more details, please download the PDF or feel free to contact us.
Price information
Initial cost: Free Monthly fee: (L) Plan ¥2,000 per month *Includes 1 set of computers (up to 5 devices) (R) Plan ¥3,000 per month *Includes 1 contracted device (V) Plan ¥6,000 per month *Includes 1 contracted device *Additional contracted devices can be added. *Prices are excluding tax. *For details on the pricing plans, please visit the service site. https://biz-us.jp/plans_and_prices/
Price range
P1
Delivery Time
Applications/Examples of results
Remote operation IT trouble resolution rate of 99.1%. We respond quickly to various issues, including computers and peripheral devices, as well as email and internet problems. Number of companies using the service has surpassed 1,700. *As of February 2024, including the cumulative number of predecessor services. For more details, please visit our service site or feel free to contact us.
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Company information
Since our establishment in 2006, we have consistently provided solutions related to the workplace. We offer services that contribute to improving corporate productivity (cost optimization, business improvement, and opportunity creation) through two main axes: "space solution business centered around rental offices" and "ICT (information and communication technology) business centered around office environments." Please feel free to contact us if you have any inquiries.