Capturing the trends and advancing new challenges! A case of "pre-ordering based on completed drawings."
We would like to introduce a case study of customer service practices at Hatano Construction Co., Ltd. The company had many tasks with few supervisors, which sometimes caused inconvenience to customers and led to troubles with remaining work after handover. By promoting "pre-ordering based on completed documents," the workflow became smoother, resulting in noticeable improvements in operations. This also increased work efficiency for craftsmen and partner contractors, and we realized that there were no troubles after handover, which contributed to customer satisfaction. [Case Overview] ■Challenges - Improvement of employee operations - Inability to hand over with zero remaining work, leading to customer dissatisfaction ■Results - Finalizing drawings and specifications before construction led to better execution - Teamwork among sales, design, and construction departments improved more than ever, as did customer service *For more details, please refer to the PDF document or feel free to contact us.
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At Nichiryo Planning Co., Ltd., we address various challenges faced by construction companies and builders with abundant know-how and resources based on a business philosophy that prioritizes customer satisfaction (CS). We offer three support contents tailored to various issues related to management, sales, design, and construction for construction companies, which can be utilized according to the situation. 1. Support through the Housing Industry School This is a housing business study group for local construction companies and builders that prioritize customer satisfaction (CS). Construction companies and builders focused on local communities across the country become members, gather, deepen their learning, and apply it to their own practices. The latest business information is available at the Housing Industry School. 2. Support through training and courses We provide various individual training sessions and courses aimed at managers and practical staff. 3. Support through consulting Consultants are available in each department to assist with problem-solving. We also welcome inquiries related to business. Please feel free to consult us about any concerns or challenges you may have (free of charge). Additionally, we accept questions and requests for materials.
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