Practicing 'residential road' with unwavering sincerity! What customers want to know is the honest opinions of experienced individuals and case studies.
We would like to introduce a case study of customer service practices at Shinwa Construction Co., Ltd. The company has actively promoted relationship strengthening, including enhancing after-sales service and homeowner associations, to turn homeowners into lifelong customers. It can be said that they are already implementing the "After-Sales and Inside Sales System" at a high level. To further evolve this, they are developing and preparing to launch a new system to build connections between homeowners and new customers, with great results expected. [Case Overview] - Implementation of the After-Sales and Inside Sales System - Contracts signed with several homeowners for the program, set to launch soon - Customers want to hear the genuine opinions and experiences of those who have been through it - Active utilization by homeowners is expected to serve as a significant leverage in sales strategy *For more details, please refer to the PDF document or feel free to contact us.
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At Nichiryo Planning Co., Ltd., we address various challenges faced by construction companies and builders with abundant know-how and resources based on a business philosophy that prioritizes customer satisfaction (CS). We offer three support contents tailored to various issues related to management, sales, design, and construction for construction companies, which can be utilized according to the situation. 1. Support through the Housing Industry School This is a housing business study group for local construction companies and builders that prioritize customer satisfaction (CS). Construction companies and builders focused on local communities across the country become members, gather, deepen their learning, and apply it to their own practices. The latest business information is available at the Housing Industry School. 2. Support through training and courses We provide various individual training sessions and courses aimed at managers and practical staff. 3. Support through consulting Consultants are available in each department to assist with problem-solving. We also welcome inquiries related to business. Please feel free to consult us about any concerns or challenges you may have (free of charge). Additionally, we accept questions and requests for materials.