The challenges of operating information systems are solved by "Integrated Maintenance Services"!
Resolving issues in information system operations, such as when problems arise on holidays or in rural areas where there are no IT personnel available for prompt response.
Have you ever faced such troubles in the operation of information systems? - When a problem occurs on a holiday, there is no one available to respond... - When an issue arises in a remote area, a lack of IT personnel prevents a swift response... - There are no personnel or budget available to secure maintenance staff... - Due to system decentralization from DX, there is no one who can oversee the entire system... All these troublesome issues in information systems (IT department) can be resolved with our 'Integrated Maintenance Service'! With over 40 years of experience in maintenance operations, we have solved various challenges for our customers. Please feel free to contact us if you are facing difficulties in the operation of your information systems. 【Example of Information System Operation】 Issue: There is no one available to respond when a problem occurs on a holiday. Proposal: Understand the status of the equipment through call center support, visit the customer's location (equipment installation site) to provide installation support and maintenance services. Solution: Replace the equipment and perform operational checks, and collect the faulty equipment. With a 24/7 operational system, our on-site workers can quickly rush to the customer's location to resolve the issue and ensure the equipment operates normally.
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【Maintenance Integration Services - Contents】 <Call Center Support> ■ Responsible for receiving inquiries and requests from customers ■ Conducts monitoring of the IT environment, problem isolation, various arrangements, and information management <Kitting Support> ■ Prepares devices by installing software and applying various settings before shipment ■ Arranges repairs for malfunctioning equipment <Service Center Support> ■ Provides on-site support by visiting customer locations (equipment installation sites) to offer installation assistance and maintenance services, among various other services ■ Provides prompt recovery and deployment work without inconveniencing the customer
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Our job is to connect people to people, people to life, businesses to people, and people to businesses. We contribute to society through the construction of advanced information and communication infrastructure. That is the mission of Dentsu Japan and our pride.