Adopted as part of in-house DX! Objective and high predictive analysis of each KPI is now possible.
We would like to introduce a case study of the implementation of "Prediction One" at Bell System 24, Inc. The company was utilizing Excel for data analysis and introduced the solution to address the challenge of handling large volumes of data. As a result, they were able to conduct highly accurate analysis regarding the "connection rate," which measures whether customers were successfully connected by phone, and it received positive feedback from the field. 【Implementation Overview (Partial)】 ■Challenges - They were using Excel for data analysis but were unable to handle large volumes of data. - Call volume forecasting was based on experience and remained subjective. ■Problem Setting for Predictive Analysis - To eliminate subjectivity, they wanted to objectively predict and analyze each KPI using historical data. *For more details, please refer to the PDF document or feel free to contact us.
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[Other Introduction Overview] ■Results: High-precision analysis of "connection rate" was achieved. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Sony Network Communications has established its vision to support individuals and companies seeking change through communication and incubation. We provide services that respond to changes in the communication environment and aim to establish the next stage as the "fourth fixed-line telecommunications carrier," striving for further improvements in quality and customer satisfaction, as well as growth in business scale that includes global expansion. In an era where the information environment, business environment, living environment, and global environment are rapidly changing, we will continue to be a presence that changes ourselves, supports those who seek change, guides them, and encourages them.
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