In online shopping, the most important aspect, which can be said to be the "customer inquiry window," is entrusted to our company, which specializes in e-commerce.
Our company offers an outbound service that conducts follow-up calls without sales. We specialize in customer support leveraging the strengths of our call center, which is focused on single-item repeat mail order. We proceed with conversations in a way that customers do not feel defensive, resulting in very few cancellations. Additionally, we propose new plans (such as discounts for bundled purchases) to encourage continued patronage, which is expected to improve LTV and contribute to cash flow enhancement. [Reasons for Popularity] ■ Can be tested without changing the call center ■ Average LTV performance of over 140% ■ Increased customer satisfaction ■ Expected cost-effectiveness (RoAS over 800%) ■ Can be challenged with a small amount ■ Ability to acquire loyal customers without advertising costs *For more details, please download the PDF or feel free to contact us.
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Our company operates as a call center specialized in supporting mail-order businesses focused on repeat sales. We provide nationwide service and have a call center that supports multiple repeat mail-order systems, including Temona's Tamago Repeat, Subscription Store, Repeatist, Rakuraku Repeat, and EC Force, among others. We have a diverse range of clients, from startups looking to begin their repeat mail-order business to companies with annual sales exceeding 1 billion yen. Please feel free to contact us if you have any inquiries.