A comment analysis-focused NPS tool that definitely leads to improvement.
"M-ONE" is a tool for creating, aggregating, and analyzing NPS surveys with AI text mining. The comments are automatically classified by AI for sentiment analysis, allowing you to explore customer insights beyond the NPS score. Additionally, by setting up your own original categories and automatically classifying them, the speed of feedback to the responsible sections is significantly increased, leading to a faster PDCA cycle. 【Features】 ■ A domestically produced cloud-based system with both NPS survey analysis and text mining functions ■ An analysis system that matches the characteristics of NPS in Japan ■ Ability to create original comment categories *For more details, please download the PDF or feel free to contact us.
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basic information
【Main Features】 ■ Word Cloud ■ Sentiment Analysis of Comments ■ Frequency of Comment Words ■ Survey Creation & Individual Response URL Issuance ■ Real-time Aggregation ■ Viewing Dashboards by Store or Department, etc. *For more details, please download the PDF or feel free to contact us.
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We provide cloud services. By utilizing cloud tools that visualize and share customer feedback, we assist in connecting improvement activities based on customer voices to deliver a high-quality customer experience. Please feel free to contact us if you have any requests.