Operators with a direct employment rate of 100% will respond with high quality.
Our company not only engages in inbound operations but also focuses on aggressive outbound sales activities, providing contact center sales support. We are responsible for the overall sales of our parent company, Active Corporation, consistently acquiring approximately 2,700 new customers each year and continuing to increase our customer base. Additionally, to provide our customers with reliable service, we are enhancing the skills of our operators. 【Our Strengths】 ■ Steady sales performance ■ High quality provided by our in-house operators ■ Unique know-how and tools *For more details, please download the PDF or feel free to contact us.
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basic information
【For these concerns】 ■ I want to develop new customers without incurring costs or effort. ■ I lack resources for responding to inquiries. ■ I want to draw out customers' true feelings and accumulate "information assets." ■ I want to outsource time-consuming tasks like debt collection. ■ I want to maintain consistently high quality at the service desk. ■ I want to start with a small scale, beginning with just one seat. *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Uses】 ■ Outbound Calls - Follow-up for new customers - Thank you calls after first purchase or request for materials - Promotion of product campaigns - Notification of direct mail sending - New business development activities - Follow-up for existing customers - Market research - Upselling activities ■ Inbound Calls - Order processing for products - Responding to inquiries about products - Cross-selling activities - Support for inquiries on Saturdays and holidays ■ Debt Collection Agency Services - Collection agency for B2B accounts receivable - Creation of operational tools - Inquiries related to billing ■ Operational Support - Creation of talk scripts - Analysis of customer and product information - Manual creation - Staff training and development *For more details, please download the PDF or feel free to contact us.
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Company information
Our company is engaged in outsourced contact center operations. We handle various outbound tasks, including new business development, reactivating dormant customers, and sales promotion activities during events, as well as inbound operations such as order taking and product inquiries. From outbound to inbound, you can trust us with your requests. Our operators, who possess high telephone response skills and have undergone various training programs, will respond "quickly, accurately, and flexibly."
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