One-stop support for strategically and continuously creating organizational CS management.
Our company provides CS consulting that enables the establishment of customer satisfaction (CS) through a combination of measures. To identify the fundamental issues of companies, we conduct "Quality of Response Surveys" and "Consulting." We create various document tools such as DVDs, manuals, and credos to ensure that everyone in each organization can understand "CS." Additionally, we implement problem-solving training in response to the "issues" identified through surveys and diagnostics. Furthermore, to ensure the long-term establishment and promotion of CS, we support the creation of mechanisms and systems that foster a proactive work environment. 【Our Support Capabilities】 ■ Survey and Diagnosis -Survey- ■ Visualization -Tool- ■ Human Resource Development -Training- ■ Mechanism Development -Trick- *For more details, please download the PDF or feel free to contact us.
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【Plans】 ■ One-Stop Plan for Strengthening Telephone Response Skills ■ Step-Up Plan for Enhancing Complaint Handling Skills ■ Assortment Plan for Strengthening Hospitality Skills *For more details, please download the PDF or feel free to contact us.
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Our company engages in various businesses, including lectures, seminars, and in-house training programs, as well as the development of instructor dispatch manuals, organizational strategy design, and the implementation of human resource strategy systems. With the group vision of "Supporting human resource development and organizational revitalization," we constantly think about how we can contribute to the future of companies and their personnel, and we wish to continue challenging ourselves together with our "customers." Please feel free to contact us when you need our services.