[Customer Case] Accumulating defect data to visualize trends and prevent recurrence.

We spoke with Company A, a manufacturer and repairer of meters, primarily from their quality assurance department, about how they are utilizing Shimatter.

■Challenges Before Implementation When issues occurred, immediate measures were taken, but over time they were forgotten, leading to many cases of recurrence. For issue management, we had been circulating printed documents for high-priority issues, but for others, we were only recording them in Excel. [Challenges] - Simply recording in Excel made it impossible to search, rendering it ineffective. - As the number of cases increased, we felt that managing them in Excel was insufficient. ■Background of Implementation Initially, we introduced Shimatter as a tool for the Quality Assurance Department to record "what issues occurred and what measures were taken" to avoid forgetting them. Now, it is being used company-wide by the manufacturing department, sales department, and leaders from each factory. Shimatter is a smartphone app that allows easy access to issue information, making it convenient to reference while conversing with customers outside. Additionally, it is used to prompt other departments to take measures regarding issues detected in our own department. *For more details, please refer to the PDF document or feel free to contact us.*

Big Data