Discovering the strengths and weaknesses of the service to enhance store performance.
In "Mystery Shopping (Secret Survey)," experienced professional investigators objectively assess customer service and store conditions. It allows you to discover your store's strengths and weaknesses, understand the gap between your desired state and current situation, and effectively utilize the survey results to steadily improve customer satisfaction. Please feel free to contact us if you have any requests. 【Features】 ■ High-accuracy secret surveys (objective investigations) ■ Quantification and visualization of survey results ■ Identification of issues and advice ■ Provision of survey quality based on global standards for nationwide surveys ■ Extensive survey experience catering to a wide range of industries ■ Ability to gauge service levels in comparison with "Service of the Year" *For more details, please download the PDF or feel free to contact us.
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【Survey Flow】 1. Setting survey requirements 2. Conducting the survey 3. Aggregation and current situation analysis 4. Improvement and support *For more details, please download the PDF or feel free to contact us.
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【Recommended for such companies】 ■ Want to objectively evaluate their own services ■ Want to know if store operations are being correctly implemented ■ Want to clarify current issues ■ Do not know their own strengths and weaknesses ■ Want to improve staff service performance ■ Want to boost staff motivation *For more details, please download the PDF or feel free to contact us.
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Our company primarily offers mystery shopping and undercover surveys, which objectively quantify the conditions of "customer service," "product assortment," "cleanliness," and other aspects. A major feature of the services we provide is not only the high quality of the surveys but also the ability to enhance customer satisfaction while simultaneously improving employee satisfaction. We incorporate know-how from the United States, backed by many years of experience.