New options for remote customer service locations.
The "Video Callcenter SYSTEM" is a system that provides customers with greater satisfaction in a short time through video call responses using "screen sharing." In addition to inquiry support via call centers, chatbots, and FAQs, by incorporating video call responses that allow for "screen sharing," it enables a service provision similar to face-to-face customer service that is easy for customers to understand. We can efficiently respond to various inquiries from customers that are difficult to explain over the phone or through messages in a short time. 【Usage Patterns】 ■ Video Call Center Support ■ Sign Language and Foreign Language Center Utilization ■ Salesman Support Utilization ■ In-Store Support Utilization *For more details, please download the PDF or feel free to contact us.
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basic information
【Features】 ■Request selection feature ■ACD: Distribution feature ■Call queuing feature ■Caller ID display feature ■Monitoring feature ■Reporting feature ■Recording and playback feature ■Operational status management feature *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
Utilization in such businesses: ■ Support desk for mechanical issues and inquiries ■ Contract support for financial and insurance industries ■ Foreign language support for universal service desks ■ Sign language support for universal service desks ■ Product usage and return support for e-commerce businesses ■ Support for various application procedures for local governments ■ Tourism information support for local governments ■ Customer service support for retail businesses *For more details, please download the PDF or feel free to contact us.
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Company information
Our company is part of the Pears Group, which faces societal challenges through its business and aims for a richer society by expanding and diversifying its business domains through M&A, developing various businesses and services. We aspire to contribute to society by accelerating social change through the social implementation of advanced technologies and innovations, making the world richer and more convenient. Please feel free to contact us if you have any inquiries.
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