Making ICT support services smarter.
"d+tas" is an ICT support tool that helps improve the efficiency of help desk and onsite support operations. It allows for the reliable sharing of issues and troubles that arise with supported customers, enabling quick responses. You can utilize communication among members, response statuses, past response histories, and information about ICT equipment more smartly. Please feel free to contact us if you have any requests. [Usage Scenarios] ■ Help Desk Operations ■ ICT Support Operations ■ Product Support Operations *For more details, please download the PDF or feel free to contact us.
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basic information
**What Can Be Achieved** ■Reduction of Work Time - Shortening of work time through the centralization of support tasks, including help desk response registration, support requests, and input by ICT support staff. ■Improvement of Productivity - Easier visualization and statistical analysis through aggregation, leading to increased productivity. ■Prevention of Forgetting to Share - All responses are set with deadlines and dates, and users are notified. ■Smartphone Compatibility - Shortening of work time through the centralization of support tasks, including help desk response registration, support requests, and input by ICT support staff. *For more details, please download the PDF or feel free to contact us.*
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Applications/Examples of results
【For these concerns】 ■ Information sharing among members is not going well, leading to delays in response ■ Managers are unable to grasp the response status of their members ■ Business owners cannot easily conduct business analysis or utilize data *For more details, please download the PDF or feel free to contact us.
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Company information
Our company has contributed to the "digitalization of education" through proposals related to the ICT implementation for educational institutions and local governments, ranging from hardware/software suggestions to ICT operations and consulting. With many years of experience in educational digitalization, we have a rich history of achievements, from the initial planning and proposal stages to implementation, support, and technical maintenance, which is why we are chosen. Please feel free to contact us if you have any requests.
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