Three support departments collaborate! Introducing our custom-made maintenance service.
The "Consolidated Maintenance Service" can be coordinated to meet the needs of our customers. The departments of "Contact Center," "Kitting Center," and "Service Center" collaborate to provide satisfactory services. We support a variety of products regardless of model or manufacturer. Additionally, we have made it possible to set efficient service hours by combining days, times, and periods. 【Features】 <Call Center Support> ■ Responsible for receiving inquiries and requests from customers ■ Conducts monitoring of IT environment, problem isolation, various arrangements, and information management <Kitting Support> ■ Ships devices with software installation and various settings applied ■ Arranges repairs for malfunctioning devices *For more details, please refer to the PDF document or feel free to contact us.
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【Other Features】 <Service Center Support> ■ Visits customer locations (equipment installation sites) to provide various services such as implementation support and maintenance services. ■ Provides prompt recovery and deployment work without inconveniencing the customer. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our job is to connect people to people, people to life, businesses to people, and people to businesses. We contribute to society through the construction of advanced information and communication infrastructure. That is the mission of Dentsu Japan and our pride.