[Case Study] Feasibility Study on the Introduction of Robots in Hotel Reception Operations

Implemented FS projects and examined the feasibility of robotization! A case study on evaluating investment effectiveness, etc.

We would like to introduce a case study of a feasibility study (FS) for the introduction of robots conducted at the Mizuguchi Century Hotel. In this FS project, we examined the possibility of humanoid robots handling hotel front desk operations such as reservation confirmation and guidance. First, we conducted a business analysis related to front desk services, summarized the functional requirements that the robots should possess, and then considered the scope of robotization and evaluated the return on investment. As a result of the verification, we found that the feasibility of the robots is sufficient, and they are particularly effective for improving operational efficiency. Additionally, we recognized that there is a need to enhance current systems such as the front desk operations system and the accounting system. 【Case Overview】 ■ FS Content: Examining the possibility of humanoid robots handling hotel front desk operations such as reservation confirmation and guidance. ■ Verification Results: - The feasibility of the robots is sufficient, and they are particularly effective for improving operational efficiency. - We also recognized that there is a need to enhance current systems such as the front desk operations system and the accounting system. *For more details, please refer to the PDF document or feel free to contact us.

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