We will build an attitude that views complaints as valuable customer feedback for the prosperity of the company.
Our company conducts complaint handling training to cultivate the awareness and skills necessary to "prevent complaints from escalating into major issues and connect them to customer service." While we cannot change the situation of a complaint, the actions of our employees can alter the circumstances that follow. By positively accepting complaints and fostering an attitude aimed at resolution, we can enhance customer satisfaction. Please feel free to contact us if you have any requests. 【Objectives of this training】 ■ Foster a customer-oriented perspective ■ Clarify issues through complaint case studies and consider strengthening the system for resolution ■ Develop communication skills that enable customers to understand and agree ■ Confirm the outcomes of insights and learnings from the training, enhancing motivation for personal improvement *For more details, please download the PDF or feel free to contact us.
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【Training Overview】 ■ Implementation Method: In-person training, online training, lectures ■ Duration: 1 hour to 8 hours ■ Instructor: Veteran instructor with over 20 years of training experience ■ Number of Participants: Accommodates from 1 person to large groups ■ Training Method: Not desk-based training, effectively utilizes practical exercises and immersive role-playing ■ Training Materials: Texts that allow for reflection after the training ■ Post-Training Follow-up: Submission of a report after the training (overall impressions, trends of participants, and future directions) *For more details, please download the PDF or feel free to contact us.
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Our company has been involved in human resource development for many years. We have received a lot of support from our clients and have numerous training achievements. While taking into account the surrounding social conditions and the characteristics of companies, we seriously engage with and consider the development of people with an eye toward the future, and we propose customized training programs. Please feel free to contact us if you have any requests.