<Free Download> Customer Journey Map Useful for UI/UX Research

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last updated：Nov 15, 2022

リオ

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A big reveal of templates useful for UI/UX research and strategic design! Frameworks used in management, marketing, sales, product planning, and development.

Do you know about the "Customer Journey Map," a framework used to visualize the "user journey" for analyzing user challenges? By organizing the process of user purchasing behavior through the lenses of actions, thoughts, and emotions, you can extract the challenges and demands users face in each situation and discover their needs. ★ Currently, we are offering a free 【(example-filled) Customer Journey Map Template】 that is helpful for starting UX! Please feel free to download it! (Visit the dedicated site via the link below) ◆ We can solve the following concerns! - We invested money in creating a website, but it hasn't led to increased traffic... - We can't differentiate ourselves from competitors and can't think of a solution to declining sales... - We don't know how to resolve stagnant sales within a limited budget... ⇒ At our company, Rio, we support our clients in solving their challenges through "strategy design based on UX research" and "website creation optimized through UI research." * We have also achieved a 170% increase in page visits and a 199% increase in catalog requests! The materials are available for download in PDF format.

Related Link - https://designalpha.jp/knowledge/ux/cjm/#cv_cjm

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basic information

< About Our Company Rio > At our company Rio, we offer a UI/UX design service called "DESIGN α." We often receive inquiries from clients who want to attract customers through their website but do not know how to do so. DESIGN α clarifies where users learn about products and services and what their purpose is for visiting the website through UX research. Based on this analytical data, we design a consistent strategy to create a website that is user-friendly and achieves business goals. We provide proposals tailored to your needs, challenges, and budget, so please feel free to contact us. < Why Choose Us! Rio's UX Research + Strategy Design > ● Continuous research conducted from before to after production ● Customized research without waste ● Consistent strategy design *Additionally, we also introduce project case studies related to website UI/UX improvements, SEO measures, and UX research plus strategy design. You can view these in the materials available for PDF download or check them on our official website below. https://designalpha.jp/project/

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Applications/Examples of results

< Our Project Achievements in Rio > Pamouna Co., Ltd.: Website Renewal Achieved a 170% increase in page visit users and a 199% increase in catalog requests! ◆ Purpose of Recruitment - Support for customer acquisition through improvement of website information architecture - Clarification of value and proposition ◆ Provided Services: UX Research + Strategic Design - Market/Competitor Research - Ethnographic Research - User Interviews - Persona/Empathy Maps - Customer Journey Maps - Strategic Design UI Research + Website Production - Heuristic Evaluation - Requirements Definition - Wireframes - Usability Testing - UI Design - CMS Implementation - Production/Development (Agile) ◆ Results After Website Renewal - Overall website visit users increased by 143% - Repeat users of the website increased by 136% - Catalog requests increased by 199% - Number of Instagram hashtags increased by 174% - Page visit users for product categories increased by 170% - Transition rate from product categories to store search increased by 16.3 points