We will achieve a reduction in the implementation, operation, and management costs of each server.
Generally, when building a contact center system, four main systems are required: IVR, call recording system, PBX, and CRM. However, with the solution provided by our "Contact Center Template," it is possible to build a system with equivalent functionality using only two systems: IP-PBX and CRM. Additionally, since this solution utilizes "SugarCRM," there is no need to purchase additional options, allowing for sales activities that leverage the information accumulated in the contact center as a sales force automation (SFA) tool. [Features] ■ Stress-free operability ■ CTI integration ■ Customizability *For more details, please download the PDF or feel free to contact us.
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【Features】 ■Call operation function ■Email operation function ■Template function ■Knowledge sharing ■Others *For more details, please download the PDF or feel free to contact us.
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We aim to be a group of engineers who can always deliver cutting-edge IT (Information Technology) solutions to our customers. Each employee continuously strives to improve their skills and works to enhance services for our customers by responding to their needs. We hope to contribute to society through IT and provide services centered around information system construction support to customers nationwide. Moving forward, we will continue to offer services that satisfy our customers based on a wide range of technologies and experiences, including web system technology. Please feel free to contact us with any requests.
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